How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this AirBnB phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0# each time it asks for the phone number listed on your account number, then press 1. If in immediate danger, call local authorities.
Here is how our research team describes the way the AirBnB phone system greets you: If you have an Airbnb account, press 1. If not, press 2.
Below are some clips we've found from AirBnB's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
Please wait while I transfer your call to a representative.
Hi."
Excerpt from a call with AirBnB
Monday, January 29, 2024 3:02 AM
They may ask for information for security purposes
"Nine five four?
You said nine five four?
K. Just a moment here.
Create a cone.
K.
For security purposes, can you just verify me your full name, please?"
Excerpt from a call with AirBnB
Thursday, February 15, 2024 11:13 PM
They may need the phone number on your account
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press so that we can help you better, please enter the phone number associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Monday, April 1, 2024 6:56 AM
They may ask your reason for calling (instead of a menu)
"Hi.
Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
In a few sentences, please let us know why you're calling today."
Excerpt from a call with AirBnB
Friday, March 29, 2024 3:48 AM
They may ask you to enter information with the dial pad
"Hi.
Thanks for calling Airbnb.
We weren't able to find an Airbnb account associated with the number you're calling from.
You have an Airbnb account associated with another phone number, please press one.
If not, please press two.
So that we can help you better, please enter the phone number associated associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Tuesday, February 6, 2024 3:57 AM
They may ask you to say or enter information
"Hi.
For calling Airbnb. We will weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
In a few sentences, please let us know why we didn't quite get that.
Please try again. For example, you can say cancel a reservation or check my reservation status."
Excerpt from a call with AirBnB
Wednesday, April 10, 2024 8:27 AM
The first phone menu
"Hi. This for calling Airbnb.
We weren't able to find an Airbnb account as associated with the number you're calling from.
If you have an Airbnb account as associated with another phone number, please press one.
If not, please press two."
Excerpt from a call with AirBnB
Wednesday, April 10, 2024 9:56 PM
After you press 1
"For help with a cancellation or refund, please press one now.
For help with an existing reservation, press two.
For help with something else, press three.
To repeat this menu, press zero."
Excerpt from a call with AirBnB
Monday, April 22, 2024 11:07 AM
What are the hours and when should I call?
AirBnB operates the call center for this 855-424-7262 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 2,392 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AirBnB phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AirBnB staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AirBnB is Sunday.The most busy day to call is Thursday, which averages 128% more phone calls by comparison.Again, this is based on a sample of 2,392 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Thursday, which is 215% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Wed
Thu
Longest
Fri
Sat
The best time to call
In summation, the best day to call AirBnB is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this AirBnB number, but it is also the day with the shortest hold times.
Why call this AirBnB number?
Below is a sample of recent calls to AirBnB, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking reimbursement for violation: "We're seeking reimbursement for household violation."
- From a call lasting 21m 13s , Apr 23, 2024 4:13 PM
Assistance with reimbursement request: "I'm just I just need help This is about a previous guest who buy it our house locally."
- From a call lasting 9m 17s , Apr 23, 2024 2:56 PM
Complaint about call handling: "Why didn't you put me on hold? Just being unprofessional."
- From a call lasting 4m 16s , Apr 23, 2024 2:07 PM
Reimbursement for previous guest: "This is about regarding our previous guest who checked out early, so we're just seeking reimbursement, please."
- From a call lasting 5m 5s , Apr 23, 2024 1:43 PM
Resolution center case assistance: "I really want to speak directly with the resolutions too regarding the unauthorized third-party booking and issues with the guest in my property."
- From a call lasting 24m 57s , Apr 23, 2024 10:17 AM
Issue with guest fees: "There is an extra guest fee and a late check out violation issue with a guest reservation."
- From a call lasting 10m , Apr 23, 2024 10:05 AM
Transfer to Resolutions team: "I need someone from resolution. Can you transfer me?"
- From a call lasting 12m 11s , Apr 23, 2024 9:35 AM
Late checkout fee request: "I'm requesting a resolution center for a late checkout fee amounting to five hundred sixty five dollars."
- From a call lasting 33m 13s , Apr 23, 2024 8:57 AM
Follow-up on late check-out: "I raised a resolution center case regarding a guest who checked out late and still not getting updates on this."
- From a call lasting 11m 55s , Apr 23, 2024 8:41 AM
Follow-up on resolution center case: "I need some action on this now regarding a late checkout violation."
Calling Airbnb seems to be designed more for customers who have already booked a reservation with the website rather than those who need information. When I dialed, I was first told that the system did not recognize my number and gave me the option of entering another phone number that did have an Airbnb account.
If I didn't have another number tied to an Airbnb account, I could press 2 for other assistance and did so. I was then asked to say what I was calling about, or I could use my phone's buttons to enter my concern. I opted to do the latter, but I never got a chance to enter a menu selection. Instead, I was directed straight to a representative, who asked what I was calling about.
I told him I was attempting to book an Airbnb stay in Hawaii for three weeks, but I was only finding options to allow me to book my stay for a minimum of 30 days. He seemed completely confused by the question, so I repeated the situation for him. He asked if I was already an Airbnb customer, and I told him I was simply looking to get information. He said he would look into my question and asked me to hold.
I told him that was fine and waited for him to return to the line. After I waited for several minutes, he returned to the line and asked me again what I was calling about in regards to only finding a 30-day minimum for a stay in Hawaii. I told him that was the situation for the third time, and he asked me for my phone number. At this point, I decided I wasn't going to get any real help from him and ended the call.
Maybe you get better customer service from Airbnb if you've actually purchased a stay and you're calling for specific questions about it, but in my own experience, I didn't get anything close to good customer service. The representative tried to be helpful but seemed to have no idea what I was asking and couldn't get past my opening question. Having to wait on hold for several minutes only to be asked again what I was calling about didn't exactly inspire confidence that he'd be able to give me any trustworthy information. Instead, I felt like my call with him was a waste of my time.
Overall, I would not use this phone number for customer service help unless I'd already booked with Airbnb. Even then, I'd only use this as a last resort, as my experience with this call left me feeling like any help I'd get from calling would be insufficient if I genuinely needed assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact AirBnB Customer Service
There are of course other ways to contact AirBnB customer service besides the phone. Below we list the best ones, by medium.
Select what is your question about and it will give you chat options
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AirBnB provides this option.
Use the link to connect with customer service through Twitter
AirBnB, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- AirBnB customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AirBnB's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AirBnB agent. This phone number is AirBnB's best phone number because 268,830 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-424-7262 include Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking and other customer service issues. The AirBnB call center that you call into has employees from Oregon and is open 24 hours, 7 days according to customers. In total, AirBnB has 2 phone numbers. It's not always clear what is the best way to talk to AirBnB representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AirBnB. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
