I placed an order with Wayfair on May **, ****. My order confirmation showed a delivery...

GetHuman-devonkma's complaint issue with Wayfair from June 2019

Help with my Wayfair issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-devonkma's own words
I placed an order with Wayfair on May **, ****. My order confirmation showed a delivery date of June *, ****. I ordered a bed, and was also purchasing a new mattress from another retailer. I placed the order for a mattress and requested a delivery date of June *, **** as per Wayfair's delivery. I then received an update that the bed from Wayfair would not be delivered until June **. Luckily, I was able to update my mattress delivery and move it to June **. This morning, I received an update that my Wayfair order would not arrive until end of day June **. It is now too late for me to change my mattress delivery, and now causes more issues for my husband and myself. Our mattress comes with "white glove delivery" including set up of the mattress and box spring. This now means our brand new mattress and box spring will be set up on the floor of our bedroom. I'm pregnant and cannot help my husband lift the mattress and box springs, so he will have to figure out how to do all of this himself because Wayfair did NOT adhere to their shipping timeline.
GetHuman-devonkma did not yet indicate what Wayfair should do to make this right.
I have an issue with Wayfair too
How GetHuman-devonkma fixed the problem
I called. Waited on hold about ** minutes. Cust rep could not answer for why my shipping was so delayed. There was nothing that could be done about the shipment itself. She offered to refund **% of the purchase price. I accepted. Entire phone call took ** minutes.
Please help with my Wayfair issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wayfair customer problems.
How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?How Do I Change My Order with Wayfair?
Do you have a customer issue as well?
We can help you get Wayfair's attention and get better help faster. Tap below to get started.
Having Wayfair issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है

Wayfair

complaint issue
Reported by GetHuman-devonkma
Jun 10th, 2019 - 5 mos ago
I have an issue with Wayfair too
Fixed
GetHuman-devonkma shared how to fix
Seen by 12 customers so far
Similar issue to 4769 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account
Timeline
GetHuman-devonkma started working on this issue
Jun 10th 3:12pm
GetHuman-devonkma indicated the issue is not fixed yet.
Jun 10th 3:48pm
GetHuman-devonkma indicated the issue is not fixed yet.
Jun 10th 3:48pm
GetHuman-devonkma indicated the issue is not fixed yet.
Jun 10th 3:48pm
GetHuman-devonkma confirmed the issue is fixed. Hooray!
Jun 10th 7:40pm