Before contacting them, items GetHuman2256672 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman2256672's own words
Hi Wayfair,*I purchased a beautiful rug from your company and it came in the mail * days ago. I love the area rug and color but there are pulls on the back and it looks like a knife was taken to the back of the rug. **I took a picture of you would like I to see it. **Thank you for your time ,**Nancy
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