I placed * recent orders with Wayfair. * was a table, and one was a set of two chairs...

GetHuman-kovia's customer service issue with Wayfair from October 2018

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The issue in GetHuman-kovia's own words
I placed * recent orders with Wayfair. * was a table, and one was a set of two chairs. The table is beautiful, and I am very happy with it. However, the * chairs arrived on Oct. *th and lasted less then a week when each chair had a front leg break! We put them together, (simple basic chairs) and a few days later the first chair leg splintered and broke upon my husband sitting on it. Then * days later the same front leg on the other chair splintered upon me sitting on it, around the bolt area and broke. The chairs were put together correctly, and not roughly treated. I believe since it was only a few days, that they were defective in some way in the legs. **I have contacted wayfair via the customer service chat option on the website and waited ** min. for a response when the quoted wait time was * min. ( I have used this feature before and was quickly assisted) So I tried again thinking it was just a technical glitch, and I waited another ** minutes before I finally gave up and just ended the chat. ( I'm sure there is a way for you to verify that. ) **If you would like pictures to verify the damage, I would be happy to send them to you, just tell me where to email them and*or I would be happy to return the chairs to you, and feel that a store credit for the items would be a satisfactory resolution.**Thank you.**Annmarie Hoffman
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Customer service issue
Reported by GetHuman-kovia
Oct 23rd, 2018 - a yr ago
I have an issue with Wayfair too
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Oct 23rd, 2018 10:13pm