What is Walmart's policy when the fraudulent access to the gift card was after Westmed purchased the gift card?

GetHuman-lannieiw's customer service issue with WalMart from October 2018

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The issue in GetHuman-lannieiw's own words
Internet e-mail fraud involving Google play gift cards purchased from Walmart.**On September **, ****, an employee of Westmed, Inc. (**** S. Tucson Way, Unit P, Centennial, CO *****) received an e-mail from who she believed was the president of Westmed, instructing her to purchase * $*** Google play gift cards, which she immediately purchased from GiftCards.com. When she replied to the initial e-mail request after purchasing the * Google play gift cards, she was instructed to instead purchase the * Google play gift cards from Walmart and to provide the purchase codes for each of the gift cards (revealed, scanned and uploaded to the initial e-mail). After doing so, she was directed to purchase an additional ** $*** Google play gift cards from Walmart and to follow the same instructions. Subsequent thereto, she directly contacted the president whereupon she was informed that he did not request any of the Google play gift cards. On review of the e-mail address, it became evident that it was a phony e-mail address. **Although I know what the answer will be based on the above circumstances, specifically Westmed personally received the gift cards, I have been instructed to contact customer service to see if there is anything that can be done to recover any of the $*,***.**.**Can you provide the written policy?
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Customer service issue
Reported by GetHuman-lannieiw
Oct 7th, 2018 - a yr ago
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GetHuman-lannieiw started working on this issue
Oct 7th, 2018 2:48am