I direct deposited my paycheck into my fianc*’s Walmart MoneyCard account. It is now bl...

GetHuman-smmcelwe's customer service issue with WalMart MoneyCard from August 2018

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I direct deposited my paycheck into my fianc*’s Walmart MoneyCard account. It is now blocked. When we called customer service the first time, they told us that is takes * days to be unblocked and that we would need to send our IDs and a copy of my paystub to ‘verify our identities.’ After sending the email, we called them later and asked if they had received our email. The customer service lady told us that she could see his blocked account, she could only forward our email to the people that receive the emails for identity verification, and that there was zero way we would be able to call and talk with them. Then when asked if it absolutely had to take * days, told us that there is a ‘process.’ Well, I think the process is enlongated and in turn will cause undue and unjust financial hardship to families. My fianc* cannot access his paycheck now that had been direct deposited on Tuesday, leaving us with zero access to our hard-earned paychecks. It honestly feels like theft. All we want is his account to be ‘unblocked,’ but unfortunately, customer service had not seemed very likely to help promptly with that solution.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-smmcelwe
Aug 31st, 2018 - a yr ago
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Seen by 69 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-smmcelwe started working on this issue
Aug 31st, 2018 1:07pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Aug 31st, 2018 1:08pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Aug 31st, 2018 4:11pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Aug 31st, 2018 4:40pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Sep 1st, 2018 8:12pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Sep 2nd, 2018 9:13pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Sep 3rd, 2018 7:29pm
GetHuman-smmcelwe indicated the issue is not fixed yet.
Sep 4th, 2018 3:10am