I direct deposited my paycheck into my fianc*’s Walmart MoneyCard account. It is now bl...
GetHuman-smmcelwe's customer service issue with WalMart MoneyCard from August 2018
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The issue in GetHuman-smmcelwe's own words
I direct deposited my paycheck into my fianc*’s Walmart MoneyCard account. It is now blocked. When we called customer service the first time, they told us that is takes * days to be unblocked and that we would need to send our IDs and a copy of my paystub to ‘verify our identities.’ After sending the email, we called them later and asked if they had received our email. The customer service lady told us that she could see his blocked account, she could only forward our email to the people that receive the emails for identity verification, and that there was zero way we would be able to call and talk with them. Then when asked if it absolutely had to take * days, told us that there is a ‘process.’ Well, I think the process is enlongated and in turn will cause undue and unjust financial hardship to families. My fianc* cannot access his paycheck now that had been direct deposited on Tuesday, leaving us with zero access to our hard-earned paychecks. It honestly feels like theft. All we want is his account to be ‘unblocked,’ but unfortunately, customer service had not seemed very likely to help promptly with that solution.
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