I recenly signed up for the ***mbps plan. When tring to operate to TV's at the same tim...

GetHuman1595407's customer service issue with WOW! from December 2018

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The issue in GetHuman1595407's own words
I recenly signed up for the ***mbps plan. When tring to operate to TV's at the same time I keep getting the message " Not enough download speed". I've checked the speed numerous times and it's measuring an average of *-** mbps download and *-* upload. Much less than advertised. Installer used existing underground cable which is at least * yrs old. Can you please boost my signal or add a signal booster? Thanks! Chris
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Customer service issue
Reported by GetHuman1595407
Dec 2nd, 2018 - 10 mons ago
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GetHuman1595407 started working on this issue
Dec 2nd, 2018 4:20pm