Activated a new account, first month double billed second charge returned* second month...

GetHuman5605753's जनवरी २०२१ से Virgin Mobile ग्राहक सेवा जारी

18 दृश्य | 799 समान | 0 अनुसरण कर रहा है
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The issue in GetHuman5605753's own words
Activated a new account, first month double billed second charge returned* second month , double billed told they could not return yhe second charge was left at dinner with no way to pay the resteraunt, canceled preauthorized payments. Phone data consumed at unusually rapid rate (** gb usually lasted full month without issue) not notified that data was used up and was being billed for additional data use* did not learn this until account credit for the double billing ( $**) was used up and an additional $** was charged to my credit card after preauthorization was canceled. Spoke with customer service and wZ informed I would be credited for the bill and unauthorized payment would be returned to my credit card*Account balance is now zero and due to roll over tomorrow I have not received the credit and the payment has not been returned which will leave me without a phone in an hour and needing to pay ** dollars to keep my phone active.*I want what I'm owed *** dollars and my account closed to never use Virgin mobile again

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Virgin Mobile

ग्राहक सेवा मुद्दा
Reported by GetHuman5605753
जन. १, २०२१ - २ वर्ष पहले
Not resolved
अब तक 18 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 799 अन्य के लिए
0 इसके बाद ग्राहक
Items needed
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खाते पर फोन नंबर
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खाते पर पिन करें

Timeline

GetHuman5605753 ने इस मुद्दे पर काम करना शुरू कर दिया
जन. १, २०२१ ६:५२सुबह