Duplicate flight bookings by Virgin Atlantic for just me on same flight, day and time. HOW????

GetHuman6724875's अक्टूबर २०२१ से Virgin Atlantic के साथ उड़ान मुद्दा रद्द करें

मेरी Virgin Atlantic समस्या के साथ मदद करें
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टिकट पर नाम, बुकिंग का संदर्भ, बिलिंग पता, खाते पर ईमेल पता और फ़्रीक्वेंट फ़्लायर नंबर (यदि लागू हो)
The issue in GetHuman6724875's own words
I've been trying to call or contact them to cancel one of the bookings numerous times, but can't get them even after waiting on the phone for over ** minutes sometimes. ... I booked a return flight yesterday evening (Oct. **, ****) for myself only from London’s Heathrow to Lagos on ** January to ** January ****. However I received * booking confirmation emails from Virgin with * different booking references: GXTADF and GXMWQL in my name for the same flight. This was clearly an error.*I tried calling Virgin Atlantic immediately, but of course I couldn’t get through even after holding on for over ** minutes. Their online chat was totally useless and a waste of time. I've been trying since to no avail.**I want Virgin Atlantic to cancel one of the flight bookings and refund me my £***.**. As a lone traveler, how can I have * bookings on the same flight , the same day and time? Can you please help me?
This is so frustrating and stressful as I don't know what's going to happen with them charging me twice.
They could make this right by cancelling one of the flights and refunding me the money for the one.
I'm a new customer and expected a large and well-known airline like Virgin Atlantic to do better. I thought it would be safer and more secure to book directly with them rather than go through an agent or less known airlines.
As already stated above, I've tried numerous times including now to call them but they keep playing music and repeating their voicemail. I've tried their Online chat, but that's proved a waste of time as it can't answer or deal with my query.
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Virgin Atlantic

Flight booking*ticket
उड़ान मुद्दा रद्द करें
Reported by GetHuman6724875
अक्टू. २०, २०२१ - २ महीने पहले
Not resolved
अब तक 10 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 47 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman6724875 ने इस मुद्दे पर काम करना शुरू कर दिया
अक्टू. २० १२:१०रात
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:११सुबह
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:३५सुबह
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:३८सुबह
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:३८सुबह
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:३८सुबह
GetHuman6724875 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अक्टू. २० ९:३८सुबह