I want to know in what way Virgin Atlantic will compensate me for the following. Due t...

GetHuman2175204's फरवरी २०१९ से Virgin Atlantic ग्राहक सेवा जारी

4 दृश्य | 717 समान | 0 अनुसरण कर रहा है
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टिकट पर नाम, बुकिंग का संदर्भ, बिलिंग पता, खाते पर ईमेल पता और फ़्रीक्वेंट फ़्लायर नंबर (यदि लागू हो)
The issue in GetHuman2175204's own words
I want to know in what way Virgin Atlantic will compensate me for the following. Due to snow at Manchester on Jan ** we could not make our LHR - JNB flight that evening so Virgin rebooked us for the following evening from LHR - DBX and then DBX -DUR . However, Virgin allowed only *hr ** minutes for the connection at DBX which was totally inadequate given that the time between terminals is ** minutes, that the busetween terminals runs only every ** minutes and that walking time allowed is ** minutes. So, of course we missed this connection. Virgin customer care at DBX we’re extremely unhelpful. They kept telling us to wait until we finally insisted that they sort something out. Eventually. SABA the Virgin representatives at DBX rerouted us to DUR via JNB on an Emirates flight. We arrived in DUR eventually a full **hours late and without our luggage. Three days of constant telephoning to various lost luggage offices produced one case two days later and the second case took a week, by which time we had moved away from Durban very far into the bush and couldn’t reclaim it until today when we saw it had been opened and resealed and some of uts contents, including our precious camera missing. We had been due to attend a wedding in Durban but were forced to do so in our travelling clothes and without our wedding clothes and presents which were in our suitcases. Also, our wildlife watching trip has been totally spoiled as we have not hD our camera. Your comments please.*Susan Halpern

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Virgin Atlantic

ग्राहक सेवा मुद्दा
Reported by GetHuman2175204
फ़र. १०, २०१९ - २ वर्ष पहले
Not resolved
अब तक 4 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 717 अन्य के लिए
0 इसके बाद ग्राहक


GetHuman2175204 ने इस मुद्दे पर काम करना शुरू कर दिया
फ़र. १०, २०१९ ३:४२दोपहर