Verizon Wireless Customer Service Issues

Archive 38

The following are issues that customers reported to GetHuman about Verizon Wireless customer service, archive #38. It includes a selection of 20 issue(s) reported October 29, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to address my recent experience with customer service. The charges on my phone bill have unexpectedly increased following the passing of my husband of 65 years, Robert C. Gailfus. Despite several attempts to update the account under my name, I have been unsuccessful in reaching a live person and have been dealing with automated responses. The original phone number associated with the account was [redacted], which was later switched off by Verizon after Robert could no longer use it. I have been using my phone with the same account number [redacted]. I believe the email linked to the account was compromised and changed from [redacted] to [redacted]; however, the issue was not resolved due to the lack of customer service support from Xfinity. Despite faithfully paying the bill without receiving statements, I was surprised by a past due amount notification this month. I am requesting the account be transferred to my name, Janice M. Gailfus, if that change has not already been implemented. I made a payment of $[redacted].50 today, 10/29/[redacted], for the alleged late payment using my credit card. I am deeply disappointed in Xfinity's inability to maintain accurate account details, send bills to the updated email address, and provide me with an opportunity to speak to a real representative regarding these ongoing issues. If necessary, please contact me at my home phone number [redacted]. Thank you for your assistance. At 86 years old, I find navigating online customer service to be one of the most challenging experiences I have encountered.
Reported by GetHuman-nieceuvs on Jumaat, 29 Oktober 2021 pukul 16.20
I recently purchased new phones, and unfortunately experienced subpar service at Verizon, specifically at the Chula Vista store. Trying to get assistance over the phone was extremely frustrating. I believe Verizon needs to make significant improvements in their customer service. At the Verizon store, we were asked to wait outside in the rain before being brought inside after 45 minutes. The representative we were handed over to then decided to take a break and asked us to wait for his return. Feeling neglected, we left and went to Costco to buy our phones. After a month, we were notified that the phones were ordered incorrectly. Following an additional 2-week wait, we returned to the Verizon store seeking help because our phone was malfunctioning. Unfortunately, no one at the store could assist us, so they directed us to a third-party technician who wanted to charge us $[redacted] minimum. Frustrated, we contacted Apple and were promptly assisted free of charge within 10 minutes. My experience with Verizon has been extremely disappointing. - Georgia D. E.
Reported by GetHuman6760255 on Sabtu, 30 Oktober 2021 pukul 17.17
I visited a Verizon store to trade my Android for an iPhone13, but was informed my credit didn't qualify. Following their advice, I ordered online. Paid $[redacted] upfront, expecting delivery by October 25th in Oakland. The phone arrived early, was returned as I wasn't there. Contacted Verizon on Oct 29th, assured it would be delivered within 48 hours. After reaching out again, discovered it's back-ordered till December. Verizon suggested Apple could honor the contract; Apple declined stating it was a Verizon purchase. My Verizon service remains inactive without a phone. I'm frustrated after waiting almost a month and want the phone I paid for without further delay.
Reported by GetHuman6771921 on Rabu, 3 November 2021 pukul 12.35
I'm disappointed with Verizon's service and considering switching to T-Mobile if this is resolved. The website is not user-friendly, making it hard to find account and customer service information. I may ditch phones altogether and go back to a landline for simplicity. I'm confused about why our plan changed without notice. I thought we had 10GB of data, but suddenly we're close to our 2GB limit. I thought we had unlimited calls and texts plus rollover data. Why hasn't that happened? Can companies like Verizon change plans without informing customers? It feels unfair and greedy. I also don't understand why we can't pay off phones early without a penalty. This seems like another way to benefit Verizon over customers. Best, CB
Reported by GetHuman6774634 on Khamis, 4 November 2021 pukul 03.40
I spoke with a representative on October 8th, [redacted], who clarified my bill. I canceled at least two Humm accounts as it appeared I was being billed for six devices instead of the two I have. The account was adjusted for billing starting on November 1st, [redacted], and the two Humm accounts were supposed to be cancelled immediately. I was informed that I would receive a call within 10 days regarding the compensation owed to me. However, I never received that call. I was assured that everything was resolved, and I was told that there was no action required on my part. Unfortunately, upon receiving my current bill, it appears that nothing has been rectified.
Reported by GetHuman6777509 on Khamis, 4 November 2021 pukul 22.32
Dear Verizon, I have been a loyal customer of Verizon since [redacted]. Recently, I decided to switch my phone number to Mint Mobile. Unfortunately, the phone did not work, so I contacted Verizon to have my number transferred back. Despite speaking with a representative who promised to assist me, I was kept on hold indefinitely, leading me to seek help from two different Verizon stores without success. Ultimately, I was directed to the Winback department for assistance. Upon contacting the Winback department at [redacted], I encountered difficulties and was unable to have my number transferred back to Verizon. Subsequent attempts to resolve the issue with Mint Mobile and Verizon proved futile, leaving me frustrated with the customer service I received. As a dedicated customer for over two decades, I wish to continue with Verizon, but the lack of support has impacted my ability to use my phone for work. If I am unable to regain my previous phone number today to restore service, I will be forced to take my business elsewhere. Sincerely, Me
Reported by GetHuman-uopstuff on Isnin, 8 November 2021 pukul 01.59
My Michigan-issued cell phone booster stopped working when my neighbors installed two boosters near my house. I now have to work from my car [redacted] feet away to get a decent signal. I recently got a new Pure Call booster, which notifies me of oscillation occurrences. It seems my neighbor's boosters may be causing an oscillation loop affecting my booster. I'm looking for a contractor to check for any RF/oscillation loop that is disrupting my booster signal.
Reported by GetHuman6790889 on Selasa, 9 November 2021 pukul 13.39
I am currently in Greece and using Verizon's Travel Pass service for phone calls. I have been trying to contact Verizon for weeks to pay my bill, but I keep getting an error message in Greek stating that the number cannot be accessed from my mobile phone. I have tried finding information online and even attempted to call the support number for international callers, but encountered the same issue. Additionally, I forgot my Verizon account number and password while trying to access my account online. Despite providing correct answers to security questions, I got locked out of the system. When trying to reset my password, I received a message saying that my request couldn't be processed at the time. Unfortunately, I am also locked out of my Gmail account and cannot access my Verizon emails. Today, my service was cut off, and I am unable to contact my friends in the US for help. I am feeling quite desperate. Feel free to contact me at [redacted] or call me at [redacted]. Thank you.
Reported by GetHuman-spetraki on Selasa, 9 November 2021 pukul 15.15
I am unable to receive a code on my phone from you because my Verizon service seems to be suspended while traveling in Greece using Verizon's Travel Pass. I have been trying to contact Verizon for weeks to pay my bill, but unfortunately, none of their numbers are accessible from here. I have already sent a detailed message to you but have still not received a code. My primary gmail account is locked due to a hacked phone, so I cannot access it. Could Verizon possibly contact me via my secondary email account at [redacted]?
Reported by GetHuman-spetraki on Selasa, 9 November 2021 pukul 15.22
I have described my issue on two occasions. I am currently in Greece, utilizing Verizon's Traveller Pass for calls. I have been attempting to pay my phone bill over the phone for several weeks now, but I am unable to access the listed Verizon numbers provided from my Greek phone service. Three weeks prior, I forgot my Verizon account password and have been locked out since, preventing me from paying my bill online. Consequently, I couldn't receive the texted code due to the lack of service. Today, my service has been suspended due to the unpaid bill. Additionally, my main Gmail account was recently hacked, so I am unable to access it. The compromised email is [redacted], while my alternate address is [redacted] Can a Verizon representative please contact me using the alternative email provided? Thank you.
Reported by GetHuman-spetraki on Selasa, 9 November 2021 pukul 15.34
I am looking to cancel my service before the end of my contract. I am aware that I still have payments left on my phone from my last upgrade. I am seeking a more affordable service as I work through my masters degree and need to reduce my expenses. I am aiming to spend a maximum of $55 per month, as my current bill is double that amount. Overall, I am satisfied with the service provided.
Reported by GetHuman-skestan on Selasa, 9 November 2021 pukul 19.16
Our son recently moved from our family account to his wife's account, reducing us from 3 lines to 2. However, our last bill and upcoming bill still reflect charges for the 3rd line. I need assistance in getting credited for the 3rd line from Nov. 8th to Nov. 20th, as we have already paid for that period. Additionally, I want to ensure his line is removed to avoid further charges from Nov. 21st to Dec. 20th on the upcoming autopayment. I appreciate your prompt attention to this matter. Thank you.
Reported by GetHuman6839762 on Rabu, 24 November 2021 pukul 17.51
Regarding Case Number: [redacted]94-[redacted] Subject: Disputing $[redacted] Charge I contacted customer service on November 18 to confirm that both my phone ([redacted]) and my husband's ([redacted]) were unlocked and to request a transfer pin. Our decision to switch from Verizon was due to our minimal data and messaging usage; the unlimited plan was more than we needed. Despite being informed there would be no penalty for leaving and that we would receive a partial refund, I received an email stating we owed $[redacted] to be deducted on 12/19/21. Attempts to log into our account have failed, and calls to customer service have not been helpful. The charge appears erroneous as our devices were paid off earlier, and we were assured no fees upon leaving Verizon. We seek clarification on this unexpected charge. Thank you for your assistance.
Reported by GetHuman6857609 on Selasa, 30 November 2021 pukul 16.06
On June 6, [redacted], my husband purchased two new phones after seeing a TV advertisement. He engaged in lengthy correspondence to claim a free phone, but the desired model was unavailable. Instead, he was offered a different model for free and ordered two phones accordingly. Upon receiving our next month's bill, we were charged for the phones. Despite attempts to contact Verizon, we were told we'd receive an email with a form for resolution, which we never received. As long-time customers since the 1980s, we are disheartened by this experience. I anticipate a phone call at [redacted] or an email at [redacted] to address this matter and issue a credit to our account for the phones. Our main account number is [redacted]. Disappointed in South Dakota!
Reported by GetHuman-bonnyfit on Selasa, 30 November 2021 pukul 22.23
I recently switched from Verizon to a new provider and received a final bill via email, but I can't view it since my account is closed. I've attempted to contact them, but the long wait times on hold have been frustrating. I would like to review the bill before making any payments to ensure I understand the charges. It's important for me to have clarity on what I am being billed for moving forward.
Reported by GetHuman-himelein on Rabu, 1 Disember 2021 pukul 14.34
In November, I experienced consistently poor reception. During a chat session, a representative mentioned widespread area issues. Visiting the store meant enduring a wait over two hours, leading to resorting to a text free app for calls as FaceTime failed to function. The service quality was abysmal, limiting usage to at-home WiFi only. Despite my account now being frozen, I am requesting a credit for the service interruptions. Paying $[redacted] for non-functional service feels unjust. If the company is unable to provide a credit, I am considering returning the phones and reverting to my previous provider. It seems unreasonable to be billed fully when the service was essentially unusable for three out of four weeks.
Reported by GetHuman6879287 on Isnin, 6 Disember 2021 pukul 16.17
I visited multiple Verizon stores to clarify the details of my purchase since I've had previous experiences where what I was told didn't align with what actually occurred. Despite making several trips to the store to confirm everything, each employee provided different information, leading to frustration. Upon expressing my interest in becoming a new customer and taking advantage of the promotion, the situation changed once again after the phones arrived.
Reported by GetHuman-ahmccain on Rabu, 8 Disember 2021 pukul 00.11
On September 15, [redacted], $[redacted].90 was deducted from my Emprise bank account for Verizon, even though I haven't been a customer for years. When I called, I had to listen to three people speaking simultaneously, with the main speaker talking rapidly in a dialect that was hard to follow. Their focus wasn't on my bank deduction issue but on my retirement type and payment method. I'm seeking clarification on why the payment was made to Verizon and why I'm owed a refund.
Reported by GetHuman6893633 on Khamis, 9 Disember 2021 pukul 15.59
I noticed discrepancies in my first bill with Verizon compared to what was initially explained during sign-up. There was a promise of a free phone and a $15 discount for going paperless, but I was not enrolled in paperless billing. Additionally, there was supposed to be a $10 discount on my Fios bill which was not applied. I attempted to reach customer service three times but gave up after waiting for an hour each time. I signed up for the service in good faith and I am hoping to receive the agreed-upon benefits as discussed in a straightforward manner. Thank you.
Reported by GetHuman6894759 on Khamis, 9 Disember 2021 pukul 19.56
I recently upgraded to a Verizon phone, but discovered that the service is poor in my new area. Verizon confirmed the issue and closed my account due to the suboptimal connection. When I tried to return the phone to the Verizon store, they directed me to the Costco Verizon kiosk where I initially purchased it. After some difficulty, they accepted the return and provided me with a receipt. However, Verizon still deducted $1,[redacted].33 from my checking account. While I was assured that the money would be refunded on Aug 27, I have yet to receive it. I have been struggling to reach a live person for assistance, as the phone lines either keep me on hold indefinitely or transfer me to the wrong department. I am looking for a way to contact Verizon's corporate headquarters to resolve this issue as soon as possible. Any help would be greatly appreciated.
Reported by GetHuman6898840 on Jumaat, 10 Disember 2021 pukul 20.31

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