Verizon Wireless Customer Service Issues

I am interested in starting a new service with a contract account, looking to switch from Boost Mobile to Verizon. Due to multiple motorcycle accidents and health challenges, I am currently residing in a nursing home and my nephew Ryan Steffler is assisting me with this message. I am Brett A. Womack, and I have a credit score ranging from [redacted] to [redacted], with a good credit history. I am ready to provide my Social Security Number and date of birth to verify my credit standing. I am eager to switch to Verizon for a better internet experience and newer phone options as a retired self-employed individual, father, and husband. I am specifically interested in the Galaxy S10 Ultra with 5G, 1TB memory, and a $70 unlimited plan. When you are prepared, please let me know. I rely on mobile devices for my business operations and urgently require a reliable new phone.

I called earlier today regarding my phone service at [redacted]. The customer service agent advised me to contact Wing for my account number and pin to switch my number back to Verizon. Wing is unable to provide the pin due to system limitations. I'm upset since I need reliable service to telework from home. Verizon assured me of better coverage, but I can't work without a functioning phone. I've been out of work for 3 months, and today was meant to be my return. I'm unable to work now and need assistance to get my phone back in operation by tomorrow. I'm willing to change numbers if necessary to resume work.

I purchased a plan at Walmart in Oneida, NY around August 6th. The representative at the store misled me about the contract terms. After returning the phone for a full refund, I paid $[redacted].10 for my first bill on August 10th. Despite customer service canceling my account within the satisfaction guarantee period and promising a refund, I have not received the $[redacted].10 back. I am now being billed $[redacted].00, even though I believe I owe nothing. Walmart accepted the phone return without issues and informed corporate about multiple returns due to deceptive practices by Verizon representatives. The contact number provided was [redacted], and the account number was [redacted]80-[redacted]. If this isn't resolved, I will seek legal advice. Please rectify the situation promptly.

I am experiencing frequent disruptions in my cellphone service at home which have been escalating since earlier this year. This problem is particularly problematic as it interrupts important calls, impacting my job. The issue seems isolated to my residence as I do not face similar problems in other locations or near cell towers. Additionally, I have noticed delays in receiving voicemails, sometimes several days after they were left. To discuss this matter further, please reach out to me at the email provided.

I received a bill for $83.10 due on August 3rd and promptly paid it on August 10th over the phone. However, on August 14th, I received an email stating I missed my payment and that my next bill would be $[redacted].13. Concerned about a service interruption, I paid this amount. Upon checking my bank statement, I noticed the $83.10 was deducted from my account on August 5th. The $[redacted].13 payment was meant to cover both August and September bills. After discussing this in the Verizon store, an employee indicated that the $83.10 was deducted from my account but credited to a different account. Despite attempts to contact customer service, the issue remains unresolved. I would appreciate any assistance in rectifying this situation as I am now at a loss of $85.10. Thank you for your help.

Mobile number: [redacted]-[redacted]-[redacted] Username: Anthony D. Location code: D031501 I placed my order on 09/28/20 and paid upfront for my service. Unfortunately, the SIM card I received was not working. After contacting customer service, they assured me a new SIM card would be sent free of charge. Oddly, I now see an unauthorized charge of $71.87 from Verizon Telesales D0315 at [redacted] in FL on my card. This charge is concerning, especially since I am without a working phone despite already paying for service. I will be contacting customer service once they open, but I am eager for a prompt response regarding why automatic payments are being taken from my prepaid account without permission. I can be reached at [redacted]. My account email is [redacted], but I am unable to access it without my phone. Another email is listed below, but I would prefer a phone call in addition to an email. Thank you.

I recently called Verizon on August 28, [redacted] to cancel my High-Speed Internet Service. The conversation with the Customer Service Representative was challenging as we had difficulties understanding each other due to language barriers and my hearing impairment. Despite my repeated requests to cancel the service, the representative tried to offer me other plans which I was not interested in. After a frustrating interaction, I had to hang up without my service being cancelled. I am still receiving bills for a service I no longer use. I paid $30.00 today to ensure my phone service remains active. Please help me terminate my account from August 28, [redacted] onwards and provide an accurate bill for my phone service. Thank you for assisting me. - B. Brantley

I reached out to Verizon regarding my LG G6 software update issue that I've been experiencing. After contacting them, the case was escalated to their technical support team, and I was assured I would receive a text message with a solution. However, I only received a video on making calls in areas with poor reception, which did not address my software problem at all. Despite attempting various software update methods, including Verizon's software upgrade assistant on my computer, my phone is still running on Android 9 instead of the expected update. I have ample storage space on my device, and the update is small in size. Reluctant to factory reset my phone due to its age, I even contacted LG but their suggested solutions were also unhelpful. It's frustrating not to receive efficient support from these phone manufacturers and service providers when encountering technical difficulties.

I have been attempting for three months to make an online payment for my account but keep encountering the message "System currently unavailable, please try again later." The error pops up after I log in, enter the payment details, and hit submit. Last month, I resorted to paying over the phone, which I dislike due to the long wait times to speak to a representative. Today, although the person I spoke with was trying to help by looking into the issue, I was transferred, and the new individual kept insisting on a phone payment, not addressing my actual concern. I may revert to mailing my payments if the online system issues persist. Please rectify the system problems to allow customers like me to pay online promptly. Judy G.

I tried to pay my Verizon bill using my iPhone, but faced difficulties, so I switched to my desktop. However, I struggled with the robot check on the website due to not correctly identifying the required images. I then attempted to pay over the phone and received a code [redacted]. Despite encountering issues with entering the code in time, I eventually connected with David who assisted me in making the payment. During our conversation, I learned that I could have reached a live person by entering pound PMT on the phone. I believe paying the bill should be a straightforward process without unnecessary complications. It would be more convenient if the payment could be made easily by viewing the bill and using a checking account or credit card without any additional fees.

My Orbic phone battery overheated last week and disabled my device. The Verizon team in Reston, VA, ordered a replacement Orbic phone, but it arrived without a battery. It feels like buying a car without a battery. I had to rush across town to find a UPS store to resend my old phone, under the threat of a $[redacted] fee if not received within 5 days of getting the new phone. It was frustrating to deal with this issue. I tried to find a battery at a store but with no luck, causing a two-day delay. I reached out to Amazon for a battery. As a senior citizen, I've been a loyal customer for over 25 years. I hope to have this resolved soon. - Elisabeth E. You can reach me at [redacted]

I, David Terkelsen, was a long-time Verizon customer who recently switched to Google Fi. Upon reviewing my bills, I discovered that I had been charged for a Verizon Cloud 500GB service on my daughter's line ([redacted]) without our knowledge. This charge of $5 per month has been ongoing for 13 consecutive months amounting to $65. I am willing to settle my remaining balance with Verizon but would like the $65 for the Verizon Cloud service refunded as neither myself nor my family requested or used this service. We never utilized the 500GB cloud storage as we have alternative resources for this purpose. I appreciate your understanding and prompt attention to resolving this matter.

I recently purchased an LG V60 for my girlfriend's line, but I'm struggling to activate it. Despite multiple attempts, I haven't been able to reach the right department to assist me due to my work schedule conflicting with their hours. Today, I've been on hold for nearly an hour and a half after an early start. I'm eager to activate the phone and get the entire account set up. Verizon should have better support to address customer concerns promptly.

I would like to cancel account #[redacted]02-[redacted]. I have tried to contact customer service but have been put on hold for hours on multiple occasions without speaking to anyone. After many failed attempts, I reached a representative who transferred me to another department, leaving me on hold for an additional 2 hours before I had to give up. It is frustrating that live chat and #[redacted] did not provide any responses either. Due to this poor experience, I have switched to a different service provider and need to cancel this account immediately. Today's date is 11/1/[redacted], and I am keeping a record of these communication issues. Please ensure that I will not receive any more bills for this account. Thank you for your assistance.

Hello, I am currently part of a shared plan managed by my mom for our animal rescue group. Two years ago, I purchased an unlocked Moto Z3 Play directly from Motorola. Unfortunately, I accidentally dropped the phone, resulting in a broken screen/digitizer. While I have ordered the necessary part for the repair, it will take several days to fix. In the meantime, I am using a free phone from TruConnect (an "Obama phone") that has two SIM card slots. I have inserted my Verizon SIM card into slot 2 to receive calls on this temporary phone until I retrieve my Moto Z3 Play after repair. Since all my important information and contacts are on my Moto phone, I am unable to make or receive calls on this temporary device. I contacted TruConnect, and they mentioned that the SIM card would work if I can get Verizon to approve it.

I recently upgraded from an LG to a Moto G Power, however, I didn't transfer any information and the Moto G Power got damaged, which I had replaced. I haven't activated the new phone yet, as I want to ensure that nothing is lost from the LG or the damaged Moto G when transferring to the new Moto G Power. I've tried twice with online tech support, but my issue wasn't resolved. This will be my third attempt, and I'm hoping that by speaking to a live person, the problem will finally be resolved. When I first upgraded my phone, all my information and photos were erased during the transfer process and they were never recovered by Verizon. This is why I want to ensure this time that I don't lose anything from both phones when transferring to the new one. Thank you in advance, and I hope this issue will finally be resolved.

Subject: Request for Verizon Order Cancellation I would like to cancel my Verizon order with the following details: - Order Number or Preorder Confirmation #: M[redacted]7 - Installation date: November 9, [redacted] I am unable to cancel the order online and kindly request that the above order be canceled entirely. Please confirm the cancellation. Thank you, Anne-Marie Balla [redacted] Mink Hollow Road Highland, MD Verizon Wireless, I have been experiencing difficulties accessing "my account" to make changes or understand my agreement terms. Despite my efforts to resolve this issue, I have not been successful and do not wish to invest more time in troubleshooting. To rectify this situation, I kindly request the cancellation of my pre-order and the scheduled installation date as previously indicated.

In July [redacted], my phone accidentally dropped into the bay at Brigantine, NJ. As a dedicated physician relying on my iPhone for on-call duties, I promptly visited a local Verizon store at [redacted] Tilton Road, Northfield, NJ [redacted] [redacted]. There, I acquired an iPhone 10X with a "buy one, get one free" offer. Passing on the second phone to a family member under our group plan, we later discovered an unrecognized recurring charge. Upon revisiting the store, the staff directed me to contact the Verizon Loyalty Team at [redacted] for a refund and to halt the unexplained charge. The undisclosed additional line has become an issue, potentially due to oversight or negligence during the initial purchase. Clarification is needed to resolve this matter promptly. Regards, Lawrence Kessel, MD, FACP

I have two separate accounts with Verizon. The first account is for my Fios service with the phone number [redacted]. I can access this account on myverizon.com using the correct password and ID. The second account is for my iPhone with the number [redacted]. I'm having trouble accessing this account because I don't remember the email address, password, or ID. I tried changing the password before but couldn't. I know they are separate accounts because I receive two different bills. Should I contact customer service for help? Thank you. - Kathy F.

I bought an iPhone 6S Plus in May [redacted]. I have since upgraded, and now my granddaughter in Lubbock, TX is using it. Unfortunately, she's locked out because she forgot her password. I tried to prove the phone was purchased on my account to Apple to activate it again. Despite speaking to multiple Verizon representatives, only one was of slight help but provided the wrong IMEI number. Most operators claim they can't access the purchase information, except for the Apple representative who suggested they could with extra effort. I don't want to discard a working phone, especially for my grandchildren's use. I'm hoping to obtain a copy of my original purchase contract to show Apple and reactivate the phone successfully.