My prepaid phone won't let me add funds without a Verizon *. What do I need to do?

GetHuman2983190's customer service issue with Verizon Wireless from May 2019

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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman2983190's own words
The problem: My prepaid phone won't let me add funds without a Verizon *. What do I need to do?
GetHuman2983190 did not yet indicate what Verizon Wireless should do to make this right.
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Verizon Wireless

Customer service issue
Reported by GetHuman2983190
May 26th, 2019 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 15608 others
0 customers following this
Timeline
GetHuman2983190 started working on this issue
May 26th 7:48am