I bought a prepaid phone and a Verizon prepaid card and it won't let me add the funds...

GetHuman2983190's customer service issue with Verizon Wireless from May 2019

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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman2983190's own words
I bought a prepaid phone and a Verizon prepaid card and it won't let me add the funds because it keeps asking me for a Verizon *. I don't have one. Where do I get one?
GetHuman2983190 did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
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बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
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Verizon Wireless

Customer service issue
Reported by GetHuman2983190
May 26th, 2019 - 23d ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 5 customers so far
Similar issue to 15607 others
0 customers following this
Timeline
GetHuman2983190 started working on this issue
May 26th 7:41am