My phone is shut off for non payment. the * is ***-***-****. my home landlin is...

GetHuman-bettyheg's customer service issue with Verizon Wireless from May 2019

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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman-bettyheg's own words
My phone is shut off for non payment. the * is ***-***-****. my home landlin is ***-***-****. I need to get * months of past statements. I need to know exactly what I am being charged for because I think that I have been over charged for a long time. I may be wrong about that, but I cannot access you online or by phone. My email changed last December to *****@***.com because my *computer was compromised. I wanted to change it online, but have not been able to access at all. Ccan you please help me? I need to know how mucch longer is my contract with you and all I am being charged for. I do not need the Jetpack anymore. But since I cannot even view what I owe you and why and what I am being for, I need your help with this. I know I owe Money and I will pay what I need to do, as long as all I have been charged for is correct. Please, please help. You can reach me by home phone ***-***-**** or by email.
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Verizon Wireless

Customer service issue
Reported by GetHuman-bettyheg
May 25th, 2019 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 15598 others
0 customers following this
GetHuman-bettyheg started working on this issue
May 25th 11:19pm
GetHuman-bettyheg indicated the issue is not fixed yet.
May 26th 3:54pm