Verizon Wireless Prepaid: talked to customer service to get prepaid phone unlocked for...

GetHuman-linth's customer service issue with Verizon Wireless from October 2018

5484 similar
3 following
Help with my Verizon Wireless issue
First: share to improve GetHuman-linth's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-linth to get a Verizon Wireless rep on the line!
Always use the GetHuman Phone tocall Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-linth may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store -
The issue in GetHuman-linth's own words
Verizon Wireless Prepaid: talked to customer service to get prepaid phone unlocked for Ms. Anderson. They could not unlock phone, stated they had to send up a ticket to get phone unlocked, was told the Verizon ZTE phone would be unlocked in **-hours. Called back on the *th day, October *, **** was told Verizon would not authorize phone to be unlocked. Was also told my local Verizon store could unlock phone. Called local Verizon store who stated Verizon customer service can unlock phone local store did not have the capacity to do so. Called Verizon customer service back told them what I was told and it became a tick for tack. Asked to speak to the supervisor. Waited ** minutes and the supervisor never came on the line. Quit pitiful. And this is a supervisor's role not to come on the line when needed. Went through this run around for *-days. *Outcome: this could have been resolved on day one not day four if this the correct.
GetHuman-linth did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman-linth fixed the problem
We are waiting for GetHuman-linth to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है
Follow this issue
See how GetHuman-linth fixes it.
यह ईमेल पता मान्य नहीं है

Verizon Wireless

Customer service issue
Reported by GetHuman-linth
Oct 4th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 64 customers so far
Similar issue to 5484 others
3 customers following this
Follow this issue to see how it gets fixed
GetHuman-linth started working on this issue
Oct 4th, 2018 8:55pm