Need to know if I can open an account and add previous balance from old account

GetHuman2798442's customer service issue with Verizon Wireless Financial from April 2019

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GetHuman2798442's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (6 mons ago)
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Before contacting them, items GetHuman2798442 may need:
PIN on Account, Account Number, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman2798442's own words
The problem: Need to know if I can open an account and add previous balance from old account
GetHuman2798442 did not yet indicate what Verizon Wireless Financial should do to make this right.
I have an issue with Verizon Wireless Financial too
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Verizon Wireless Financial

Customer service issue
Reported by GetHuman2798442
Apr 23rd, 2019 - 6 mons ago
I have an issue with Verizon Wireless Financial too
Not resolved
Seen by 3 customers so far
Similar issue to 1703 others
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Timeline
GetHuman2798442 started working on this issue
Apr 23rd 9:54pm