I went to my verizon app to make a partial payment. Verizon took a full payment. I need...

GetHuman-dmarches's customer service issue with Verizon Wireless Financial from November 2018

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Next: our robot will wait on hold for GetHuman-dmarches to get a Verizon Wireless Financial rep on the line!
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GetHuman Phone call #1 (a yr ago)
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Before contacting them, items GetHuman-dmarches may need:
PIN on Account, Account Number, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
I am not sure I can afford my current Verizon bill and I am looking to set up a payment plan.
The issue in GetHuman-dmarches's own words
I went to my verizon app to make a partial payment. Verizon took a full payment. I need to only make a partial payment.
GetHuman-dmarches did not yet indicate what Verizon Wireless Financial should do to make this right.
I have an issue with Verizon Wireless Financial too
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Verizon Wireless Financial

Customer service issue
Reported by GetHuman-dmarches
Nov 30th, 2018 - a yr ago
I have an issue with Verizon Wireless Financial too
Not resolved
Seen by 6 customers so far
Similar issue to 1059 others
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Timeline
GetHuman-dmarches started working on this issue
Nov 30th, 2018 10:03pm