I was provided a bill that I was literally unable to pay through automated services and...

GetHuman2926573's customer service issue with Verizon FiOS from May 2019

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The issue in GetHuman2926573's own words
I was provided a bill that I was literally unable to pay through automated services and as a result I was placed into collections, this morning I called and was forced to pay via phone with a surcharge and then I was transferred to recovery to have them contact credit burrows but was disconnected, Help please!
GetHuman2926573 did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman2926573
May 15th, 2019 - a mon ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 5386 others
0 customers following this
Timeline
GetHuman2926573 started working on this issue
May 15th 1:13pm