I had thought basic eye glasses were free. My last visit to my provider I was charged...

GetHuman-wabw's customer service issue with VSP from June 2018

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The issue in GetHuman-wabw's own words
I had thought basic eye glasses were free. My last visit to my provider I was charged *** dollars after I asked for free glasses. Is there a copayment now? I have VSP thru IBM and have been a participant since IBM announced the Plan. My former serial * at IBM was ******. VSP in NC always offered free glasses but not now since I moved to AL. Is my provider just ignoring the plan for free glasses ?
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VSP

Customer service issue
Reported by GetHuman-wabw
Jun 13th, 2018 - a yr ago
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GetHuman-wabw started working on this issue
Jun 13th, 2018 9:31pm
GetHuman-wabw indicated the issue is not fixed yet.
Jun 14th, 2018 1:30pm
GetHuman-wabw indicated the issue is not fixed yet.
Jun 14th, 2018 1:47pm
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Jun 16th, 2018 1:46pm
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Jun 17th, 2018 5:29pm