VIZIO Customer Service

Phone Number & Contact Information

888-849-4623
Toll-free·Calls Customer Service·Most popular VIZIO number
Q:How do I get a live human at VIZIO?
A:Press 1, then 2, then 2
Q:Does VIZIO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 23 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More VIZIO Customer Phone Numbers

844-254-8087 - Technical Support
Toll-free · Direct to a human · For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this VIZIO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 2, then 2
Here is how our research team describes the way the VIZIO phone system greets you: For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.
Below are some clips we've found from VIZIO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting VIZIO. Please listen as our menu options have changed. For technical support, warranty information, and status updates, press one. To dial your party direct calls may be monitored or recorded. Please hold while we connect you with the next available representative. Thank you so much for calling Visio. This is Isaac speaking. May I please get your first and last name? Alright. Thank you for that information. And now could you please provide me your email?"
Excerpt from a call with VIZIO
Thursday, January 11, 2024 6:30 PM
The first phone menu
"Thank you for contacting VIZIO. Please listen as our menu options have changed.
For technical support, warranty information, and status of updates, press one.
To dial your party directly, press nine.
To repeat these options, press the star key."
Excerpt from a call with VIZIO
Saturday, March 23, 2024 11:06 PM

What are the hours and when should I call?

VIZIO operates the call center for this 888-849-4623 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 481 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VIZIO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VIZIO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VIZIO is Wednesday. The most busy day to call is Monday, which averages 71% more phone calls by comparison. Again, this is based on a sample of 481 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call VIZIO is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this VIZIO number, but it is also the day with the shortest hold times.

Why call this VIZIO number?

Below is a sample of recent calls to VIZIO, and their purpose. Are any of these similar to the reason you are trying to call?
Request to speak to live person: "I do not wanna speak to nobody on chat. I wanna speak to a live person."
- From a call lasting 2m 50s , Apr 18, 2024 7:17 PM
Assistance with TV warranty: "I was thinking you guys could check when the TV was purchased using the serial number."
- From a call lasting 28m 5s , Apr 8, 2024 3:34 PM
Warranty inquiry for TV: "I'm confused because the TV was brand new, straight out the box, and now it's not coming on."
- From a call lasting 9m 5s , Apr 6, 2024 9:48 PM
Clarifying account holder's name: "The account holder's name is Erica Gomez, spelled G-O-M-E-Z."
- From a call lasting 5m 18s , Mar 19, 2024 5:40 PM
Issue with connecting TV to Google: "I'm trying to figure out why it keeps saying 'do not recognize device' when I try to connect my TV to Google."
- From a call lasting 9m 32s , Mar 18, 2024 4:38 PM
TV audio/video troubleshooting: "The VIZIO TV is showing picture but no audio, we're checking."
- From a call lasting 23m 5s , Mar 11, 2024 8:23 PM
Seeking customer support: "I'm trying to get customer support for my VIZIO TV."
- From a call lasting 2m 6s , Mar 9, 2024 9:47 PM
Clarification of service: "I'm just barely hear you. I need you to speak up, please."
- From a call lasting 2m 19s , Mar 8, 2024 1:05 AM
Troubleshooting voice commands: "I just need to get this voice command thing off of here, whatever it's doing."
- From a call lasting 11m 42s , Mar 5, 2024 9:00 PM
Audio issue: "I can hear you."
- From a call lasting 3m 48s , Mar 4, 2024 5:44 PM

My Experience Calling 888-849-4623

Oct 16, 2023

My experience with VIZIO is perhaps the best experience that I have ever had with any customer service department. It is at the very least, the best experience I have ever had with an electronics company. It's all too common with customer service lines for it to take hours to reach someone. Even with the creation of digital support, it still seems to take forever to talk to a live person. Some companies outright make you utilize digital support and take away live support. This was not the case with VIZIO. 

This company makes a lot of electronics, which means that they probably receive a high number of phone calls. They are most well-known for their televisions and sound bars, but they also take part in viewer data compilation and advertising. Most of their phone calls are probably of technical notice, but there are probably other phone calls too.

I called VIZIO because I needed help with the integrated Roku features. I was having a hard time getting my remote to work correctly within some of the apps and wasn't sure where the problem was coming from. My television was only a month old, so for the price I paid, I expected it to work perfectly. 

When I called this number, I was greeted by an automated voice message that stated, "Welcome to VIZIO." Then the directory started, but it was super simple. Instead of being an extremely long directory that wasted my time, it gave me two options. It stated, "For technical support, warranty information, and status updates, press 1. To dial your party directly, press 9." I clearly had no idea what my party would be, so I simply chose one so that I could get technical help. 

I was ready for another directory that was going to give me a list of options, but instead, the automated voice message stated, "Calls may be monitored or recorded. Please hold while we connect you with the next available representative." It took me less than a minute to get to this point, and then to my delight, I did not even have to wait long on hold. 

In about two seconds more, I was immediately connected to a representative named Ashley in South Dakota. Ashley listened to me while I explained what was wrong, and then she offered me a few troubleshooting tricks that helped me get the remote correctly connected to the television again. Resetting the pairing was all it took to get back on track. 

Based on this experience, I would feel comfortable recommending VIZIO's customer service line. It actually connects you with live support, and it does so promptly and without forcing you to navigate convoluted directories. If my experience with Ashley is any guide, that support is friendly and genuinely helpful.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact VIZIO Customer Service

There are of course other ways to contact VIZIO customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, VIZIO provides this option.
X (formerly Twitter)
@VIZIhttps://twitter.com/viziosupport - Technical Support
Use the link to connect with customer service through Twitter
VIZIO, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
VIZIO's website
As a last, sometimes only, resort- VIZIO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is VIZIO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VIZIO agent. This phone number is VIZIO's best phone number because 19,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-849-4623 include Device Support, Return a Product, Account Access, Refund a Charge, Warranty Claim and other customer service issues. The VIZIO call center that you call into has employees from South Dakota, California and is open 24 hours, 7 days according to customers. In total, VIZIO has 2 phone numbers. It's not always clear what is the best way to talk to VIZIO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for VIZIO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VIZIO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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