United Airlines Customer Service Issues

I had a United flight (BKWL9C) scheduled to Las Vegas on April 19th, arriving at 8:44 PM. However, due to mechanical issues, our flight had to stay in Colorado. We experienced electrical shutdowns and engine problems, resulting in a delay where we had to wait on the plane for over an hour in the cold. We only made it to Vegas the next day around 8-8:30 AM. United promised a hotel credit, but we couldn't use it as there were no available rides, so we had to spend the night at Denver International Airport without any blankets or assistance. Additionally, the meal vouchers provided were not accepted. I am now requesting compensation for my next flight out of Vegas due to the inconvenience caused by missing a day because of the issues with United's service.

I have been a loyal customer of United Airlines since the merger with Continental in [redacted]. Recently, I have had to fly more frequently to support my elderly mother with her cancer treatments. Unfortunately, on my last flight, I experienced a very uncomfortable situation where I had to share a seat with another passenger due to limited space. This made the journey challenging as we were in very close proximity throughout the flight. I was not aware of the policy regarding this issue, and if I had known, I would have made different arrangements. My overall experience left me feeling uncomfortable and I hope this can be addressed to avoid such situations in the future. Thank you for your attention to this matter. - B. S. Email: [redacted] Phone: [redacted]

I initially booked a cruise for July [redacted] through United Cruises and purchased airfare on United Airlines with enticing promises of flexible change policies due to COVID concerns. Wanting to move the cruise to July [redacted] amidst ongoing COVID uncertainties, I recently found out about a new travel credit policy deadline set by United Airlines that puts the full ticket value at risk if not used before March 31, [redacted]. This contradiction to their previous assurances is disappointing, as losing the ticket value is more severe than a change fee. I am seeking guidance on how to retain and utilize my travel credit for the cruise. It would have been helpful if our United Cruises representative had alerted us to this policy change when we rescheduled. I am looking for a way to resolve this situation and still make use of the travel credit within the revised terms.

I am disappointed with the recent experience my husband had while checking in at Medford Airport. Despite having the United Club card, he was charged $35.00 for a checked bag to Denver, which should have been complimentary as per our card benefits. The customer service representative at check-in couldn't resolve the issue on the spot, advising us to seek a refund from United. This is unacceptable. Moreover, his flight from Medford was delayed for almost 2 hours due to a maintenance issue, with poor communication from the airline staff. The constant reassurance of a short delay was misleading. We value our loyalty to United Airlines, but such experiences test our commitment. I request a refund of the $35.00 bag fee and expect appropriate compensation for the inconvenience caused by the flight delay. We hope United can address these issues promptly to maintain our loyalty as frequent flyers. Thank you for your attention to this matter. Gina K.

During my recent flight from Syracuse, NY to Newark, all passengers' carry-on bags were tagged and put in the hold due to space constraints. The airline had promised to return the bags at the gate upon arrival in Newark. However, upon landing, everyone rushed to the plane door, creating a lack of social distancing. Unfortunately, while everyone else retrieved their carry-ons, I could not find mine. Despite seeking help from multiple United employees, no one could provide me with a concrete answer or assist me in locating my bag promptly. The lack of empathy and unhelpful attitude I encountered made the situation more frustrating, especially considering my intellectual and physical disabilities. After a lengthy process of waiting in lines and dealing with uncooperative staff, my bag was eventually found in a different area than expected. This stressful experience not only deprived me of my planned meal during the layover but also nearly caused me to miss my connecting flight. Though I understand errors occur, the overall lack of assistance and disrespectful behavior compelled me to share my concerns in this message.

I traveled from Budapest to Frankfurt on UA [redacted], then from Frankfurt to Washington on United [redacted], and finally from Washington to Huntsville on United [redacted]. My name is Ildiko and my confirmation number is G4TDXQ. I was charged $[redacted].74 for one checked baggage in Budapest, even though my booking stated it should cost $70. This unexpected trip to Hungary was due to the passing of my mother, and the baggage contained her remains. I was not able to reduce the weight of the luggage, as I only had one bag with me. The amount I was charged was significantly higher than expected. The airline mentioned I could file a complaint regarding the charge. I kindly request a reduction in cost and a refund for the excess charge. Thank you.

I purchased a ticket earlier today from San Diego, CA to Colorado Springs, CO with confirmation number I4K57M. I need to change the time of departure to 7:00 AM. I tried online immediately after booking, and I was being charged $90. I called at 12:10 MST and was told I would be called back in 30 minutes. It's been almost two hours, and no one has called me back. Please contact me. Nicholas is military and needs to schedule earlier. Thanks. Today is June 5, [redacted]. I have not received a call yet. I had to purchase another ticket. I need to file a claim for the first ticket.

I made reservations to fly from Tel Aviv to San Diego through BookAFlight.co.il on April 8, [redacted]. I was scheduled to depart tomorrow morning (June 1) at 4:50 AM and discovered that three out of the four flights have been canceled without any notification. Two flights were with Lufthansa and two with United. Lufthansa insists I booked through United and should contact them. I was also charged over $[redacted] as a cancellation fee, even though I did not cancel the flights. June 1 Flight LH601 Tel Aviv - Frankfurt ETA 04:50 Not canceled Flight LH691 Frankfurt - San Diego ETD 10:00 Canceled Flight UA651 San Diego - San Francisco ETD 16:24 Canceled Flight UA954 San Francisco - Tel Aviv ETD 20:15 Canceled It is unjust to be charged a fee for cancellations made by the airlines. I am seeking full compensation. Deborah Nancy W. Rubin

As a long-term United Airlines frequent flyer and credit card holder, I recently booked a short flight to Florida for a two-day trip to attend a funeral. Despite finding cheaper options, my loyalty to United led me to choose them. However, upon check-in, I encountered issues due to booking a basic economy ticket with a small carry-on. The lack of assistance led to unnecessary stress and almost caused me to miss my flight. I ultimately had to pay an extra $45 for a slightly larger carry-on. This experience has left me extremely dissatisfied with United, which is why I felt compelled to share my disappointment. I would appreciate a refund for the baggage fee considering the inconvenience and physical strain I endured, especially with a recent knee surgery. Please contact me at your earliest convenience to address this matter.

I had scheduled flight #[redacted] from Bentonville, AR to Houston Bush for June 10, [redacted], with a return flight on June 14, [redacted]. My confirmation # is MTRR5H. Unfortunately, due to my husband's recent health issue and upcoming surgery to remove a testicular mass, I need to cancel my flights to and from Houston. I am unable to leave him alone during his recovery. This is a situation that cannot be postponed, and I kindly ask for a refund of the $[redacted].80 I paid for the flights. Thank you for your understanding. Ruth O.

My flight from Denver, CO to Richmond, VA was delayed for 5 hours and then cancelled as we were about to board. I was put on stand-by for the next day at 9:45 am but didn't make it, causing me to lose 25 hours of my vacation time with friends who were waiting for me in Richmond. I specifically chose to fly on June 6 for a reason. This has been my first time flying with United, and it will likely be my last unless I am refunded for the cancelled flight. Additionally, I had to pay a total of $90 for Uber rides to and from the hotel United booked for me, expenses I wouldn't have had if not for the cancellation. I would like to be reimbursed for these costs as well. I have receipts available if necessary. This has been an incredibly frustrating trip, resulting in ruined plans, wasted time, money, and major disappointment. The stress and exhaustion I've endured have been overwhelming, and I am extremely dissatisfied with the airline's handling of the situation.

To whom it may concern, I will be flying with United Airlines from Germany to the U.S. on July 26. I am not a U.S. citizen but I am traveling with my American husband and daughter to visit family. In May, I applied for an ESTA, which was canceled due to Covid-19 travel restrictions. After speaking with a representative from the ESTA program, I was advised to reapply and to contact the airline. I kindly request that United Airlines contacts RCLG to verify my travel data so that I can obtain my ESTA. Without this, I may not be allowed to enter the U.S.. I am also seeking a confirmation email and information on whether you can assist me or if I need to contact someone else. Below are my details: Name: Ruth Jaynes Confirmation Number: [redacted] Date: July 24, [redacted] From: Frankfurt, Germany to Boise, USA Thank you for your attention to this matter. Sincerely, Ruth Jaynes

My return trip from RDU to SBP on 6/7/21 was severely disrupted due to a United flight crew member claiming a medical emergency. Despite being a physician, I observed that the situation did not constitute an emergency. The delay caused me to miss my connections, resulting in significant inconvenience and financial loss. I had to endure long waits both at RDU and DEN airports, missing important commitments as a result. I was disappointed by the lack of standby personnel to handle such situations. I even requested to be accommodated on an American Airlines flight to SBP, but was denied. I am seeking appropriate compensation for the extensive delays and disruptions experienced.

I need assistance with reservation number BDCYR9, which has already been paid for. One passenger modified their flight from SAN to EWR from June 22 to June 17 successfully. However, the second passenger wants to keep their original flight on June 22 from SAN to EWR. Both passengers plan to return together from EWR to SAN on June 30. There seems to be an issue as Diane Bradley's original reservation for June 22 is missing. We only intended to change Jenay Forman's flight to June 17 from SAN to EWR and not Diane Bradley's flight. It appears we paid extra for the change. How can we resolve this situation?

My daughter purchased a one-way ticket from Pensacola, FL to Muscle Shoals, AL for March 28, [redacted], with Boutique Air flight. Despite arriving two hours early, there was no staff at the check-in desk, and no communication about the flight, #4B [redacted], being delayed or canceled. We have contacted Boutique Air and United multiple times to seek a refund and an explanation for this situation. She managed to book another flight to Nashville, TN later that afternoon. After finally speaking with someone at Boutique Air, I was directed to contact United Airlines, but after several attempts, we are still awaiting a response. My daughter was stranded for 8 hours, causing her to miss school. We are beyond frustrated and simply want a refund from the airlines. Despite the email stating cancelled flights would be refunded, we have not received any communication or reimbursement after 2 1/2 months. We feel ignored and are considering reporting this to the Better Business Bureau. I seek a prompt response from a live person, not an automated message.

Dear United Airlines, I received an email informing me that my reservation has been canceled. I was advised to keep the email receipt and my confirmation number for future flight credit. I am requesting a full refund due to my inability to use any form of credit, as explained by Expedia. Confirmation Number: OLX7NE Thank you.

United Airlines has canceled your reservation. Please keep your email receipt and confirmation number. You may have future flight credit. Ensure you check the Important Notices page for the latest travel information during the changing circumstances caused by the coronavirus. If you have flight credit, you can use the confirmation number on My Trips when you are ready to travel again. You can view the ticket value, expiration date, and waived change fees based on a travel waiver. Your confirmation number is [redacted]. Should you require assistance, I recommend reaching out to United Airlines directly to request a full refund as you do not want flight credit.

Dear United Airlines Customer Service, I received an email notifying me that my reservation has been canceled with confirmation number OLX*NE. I would like a full refund for this booking I made through Expedia. I was informed by Expedia that they no longer have control over the tickets, and I do not wish to receive flight credit. I kindly request assistance in processing a full refund instead. Thank you.

I purchased a ticket last year in a rush and under stress due to the circumstances surrounding covid19. I had intended to cancel the flight later if needed, as agreed to, but was informed that I could only reschedule the flight with no refund. This resulted in frustration as I thought I could at least donate the ticket. Now, I am unable to transfer it, resulting in a loss. I am disappointed with the Customer Service provided by United. Being unemployed since March [redacted] due to covid19, I should not have purchased the ticket given my limited budget already. I feel misled regarding the refund policy and believe I deserve a full refund. I kindly request prompt assistance with this matter to resolve it. Thank you, Jennifer J.

I wanted to share my recent flight experience, which left me feeling quite disappointed. Despite the challenging circumstances due to Covid, I opted for a first-class ticket to Redmond Or. The outbound journey went smoothly with regular flight updates. However, the return trip presented difficulties. I struggled to check in online, so I arrived at the airport early to avoid any issues. Unfortunately, the flight was delayed, and I was assigned an economy seat without receiving any amenities like peanuts. As an 82-year-old and a former flight attendant for B O A C in the 50s, I value exceptional customer service. Regrettably, the flight attendant didn't conduct a customary check on our comfort. My booking reference is ICLFGE. Given the circumstances, I believe compensation in the form of travel credits or vouchers equal to the price difference between first class and economy fare would be appropriate. Thank you, J. Berdahl