Uber Customer Service Issues

Archive 104

The following are issues that customers reported to GetHuman about Uber customer service, archive #104. It includes a selection of 20 issue(s) reported July 18, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Last night, I booked a cab from Visakhapatnam International Airport to KKR Aqua Water Plant in Gajuwaka at around 10:55 PM. The driver, Mr. N.S., called me at 10:57 PM, asking for an additional [redacted] Rs for the ride. I declined, and he canceled the trip. Subsequently, another driver was assigned at 11:00 PM, who also demanded extra money and canceled when refused. Then, Mr. S.S. was connected, who also insisted on more payment. Despite my refusal and attempts to communicate, he too canceled the ride, falsely claiming I was not present when I was. This sequence of events suggests that there is a lack of control by UBER at Visakhapatnam International Airport. It is unacceptable for drivers to behave this way at 11:00 PM. This situation gives the impression that Uber drivers may be operating as a syndicate at the airport. I urge the authorities to investigate and address this issue promptly.
Reported by GetHuman-ammavajj on lundi 18 juillet 2022 06:52
I attempted to register as a retail partner and was informed I would be contacted soon. However, instead of the expected call or email, I have been receiving brief WhatsApp messages from someone named Alonzo. He insists that non-food retailers need food certification, but refuses to provide further details or transfer me to a more knowledgeable individual. This lack of information is frustrating and unhelpful.
Reported by GetHuman7643370 on lundi 18 juillet 2022 12:50
I subscribed to an Uber + free trial on June 26 but encountered issues with drivers while trying to get a ride from my hotel in New Jersey to Westport, CT. After drivers canceled on me, I deleted my Uber account through the app and received an email confirming the deletion process. I haven't accessed my account since the incident on June 26. Uber's email assured me that my account would be permanently removed if I didn't log in within 30 days. However, to my surprise, I was notified on July 25 that Uber is charging me for Uber + even though I had deleted my account as instructed. I kindly request that Uber stops this charge since my account was supposed to be deleted back in June.
Reported by GetHuman7664192 on lundi 25 juillet 2022 18:08
Today, my driver displayed concerning health issues. I felt uncomfortable and uneasy due to his visible problems. He wore sandals that exposed severe toenail fungus and had scabs and scaling on his legs, possibly eczema. Despite trying not to observe his hands or arms, I was concerned as he handled my cart, which I promptly disinfected with Lysol. In my four years of using this service, I have never encountered such poor hygiene and questionable health conditions. This experience was alarming as he tampered with the seat belt that was previously malfunctioning for me. The car itself was not well-maintained; it was a red Toyota Prius (older or mistreated) with the plate number 55A4CD. The pickup location was at [redacted] E Elliot Rd, Safeway, Phoenix, AZ, at 1:30 PM via Ride Choice. I also noticed that the driver mentioned they are not associated with Uber.
Reported by GetHuman-ladyinac on mercredi 27 juillet 2022 23:40
Dear Sir, I have been working as a passenger auto rickshaw driver with Uber for almost nine months, but I have yet to receive any promotions. Even drivers who have not been as consistent as I have received promotions. I have also not received any response from the call center when I inquired about this matter. Kindly respond to my request for promotion as soon as possible. Please send your reply to my email address and if possible, reply in Gujarati or Hindi. Thank you, Sir.
Reported by GetHuman-prameshd on dimanche 31 juillet 2022 05:31
I was charged twice yesterday for rides that I didn't receive. The first driver, a female named Erica, went to the wrong address and charged me $5.75 at 8:13 am on 7/30/22. The second driver, Jack, didn't show up even after waiting nearly an hour. When I mentioned the first driver's mistake, he asked if I wanted to cancel, but I declined. I was then charged $8.86 at 8:43 am on 7/30/22. Both charges were made on my card ending in [redacted]. My name is Debra E. Dave, and my date of birth is 03/09/[redacted].
Reported by GetHuman7684648 on dimanche 31 juillet 2022 20:01
I am incredibly frustrated with my experience trying to sign up for Uber as a new customer. On Sunday, July 31st, I downloaded the Uber app, added my Amex Platinum as a payment method, and tried to schedule a ride. Despite multiple attempts with different payment options, I kept receiving an error message stating it was an invalid payment option. After contacting Amex, who confirmed there were no issues on their end, I reached out to Uber's customer service through the app's chat feature. However, they were unhelpful and indicated they needed to escalate the issue. To my disbelief, on Tuesday, August 2nd, I received messages from Uber saying I was no longer eligible to ride and that my account was deactivated. Despite my efforts to seek clarification and resolution through the chat, I was met with cryptic responses about my account being flagged for violating terms and conditions, with no further explanation. This lack of transparency and assistance has left me extremely dissatisfied, and I am seeking genuine customer service to resolve this matter promptly.
Reported by GetHuman-lbfitstr on mardi 2 août 2022 22:14
On February 28, [redacted], I tried to order from Jasmine Thai Cuisine on Uber Eats in Woodland Hills but the food never arrived. The restaurant mentioned their system was offline that night and they weren't using Uber Eats. Despite this, Uber Eats still charged me for the undelivered dinner. I attempted to dispute the charge, but couldn't find anyone to assist me. After my credit card issuer found the charge was invalid, I thought it was resolved. However, the charge remains on my Uber account, preventing me from using Uber’s car service. I kindly request the removal of this charge to clear my account balance to zero. This will allow me to resume using Uber services without any issues. Thank you, D. Skelton
Reported by GetHuman7695135 on jeudi 4 août 2022 05:17
I had arranged for a driver to take 2 adults and an 11-year-old with 3 cases to the airport from NSB_MCO today, August 4th, at 3 pm. The driver arrived at 3:03 pm and said he couldn't accommodate us all. He canceled the service but still charged $33.00, claiming the car was only suitable for 4 passengers and couldn't fit the luggage. He insisted on canceling the Uber ride and charging $33.00. I am very upset as my husband had to leave work to pick them up, and I am worried they might miss their flight to Ireland. I've informed the bank about disputing the unauthorized charges of $10.48 and $33.00. I refuse to pay for services we did not receive.
Reported by GetHuman7696946 on jeudi 4 août 2022 19:27
Today, I made a deposit on Paytm using my bank account. I booked an Uber, and the driver charged me from a different account than the one I intended to pay with. Uber also placed a hold on some funds. When my wife reached the destination, the driver asked for an additional [redacted] rupees. Subsequently, Paytm deducted [redacted] rupees, even though the actual fare should have been [redacted] rupees. Furthermore, the driver mistreated my wife. I kindly request a refund of the excess amount and appropriate action against the driver, whose name is m Miyag. Please keep me updated. Thank you for your attention to this matter.
Reported by GetHuman7708546 on mardi 9 août 2022 08:18
I've noticed two cancellation charges on my account. The first charge indicates a refund was issued, but the amount has not been credited back to my wallet and remains pending. Secondly, a driver arrived to collect my items but decided not to proceed to the destination upon seeing the charges displayed during booking. Despite the driver declining to pick up, I was still charged a cancellation fee. These incidents have made it difficult for me to book rides to get to work, even though I rely on Uber for my daily commute.
Reported by GetHuman7708617 on mardi 9 août 2022 09:26
I booked a car to pick me up from the Three Horse Shoes in Whitchurch Merthyr Rd on Monday evening, August 8th, at 10 PM. Despite waiting and the app showing it was on its way, it was later canceled without my input. This happened a second time, leaving me stranded outside the pub and needing to utilize another taxi service. I noticed two charges on my bank statement, totaling £22, for these two unfulfilled rides. Additionally, I am being charged £4.15 for a cancellation that I did not initiate. The app mentions a refund, but I am frustrated as the money is still pending in my account. I urge Uber to address this issue promptly; otherwise, I will refrain from using your service in the future. Having a contact number for assistance would greatly improve the customer experience. Thank you. - G.C.
Reported by GetHuman7708969 on mardi 9 août 2022 12:38
I had to cancel a ride yesterday, August 8, [redacted], because the driver went to the wrong address. I called the driver at 5:28 a.m., and he insisted he was in front of my house when in reality, he was at Homestead City. As I needed to be at Mercy Hospital by 6:15 a.m., I had no choice but to cancel that ride at 5:30 a.m. and request a new one. The Uber driver mistakenly accepted my ride reservation, and my name was in the system for pick up at 5:30 a.m. I believe it is unfair to charge me $25.00 for this cancellation under these circumstances. Best regards, Luis
Reported by GetHuman7709441 on mardi 9 août 2022 15:17
I accidentally left my phone in the cab, and I'm unable to contact the driver as their details are in it. I rode from Rawdon Street Kolkata to Bombay Shiv Sagar on Camac Street today morning. Can you provide me with the driver's contact information from my last ride using my mobile number +[redacted]52 under the name Jyoti Lohia? Please reply to my email at [redacted]
Reported by GetHuman7709874 on mardi 9 août 2022 17:17
My credit card was charged $71.38 on Saturday, August 6, [redacted]. The transaction appeared on my credit card account on Monday, August 8, [redacted]. I did not make this transaction. It seems someone used my credit card information for Uber, but I am unsure if it was for Uber rides or Uber Eats. I checked my Uber app, and there are no recent trip activities and no saved payment information. The last time I used Uber was in March in Vegas, and I have not used it since then. I am requesting an investigation to determine the city/state where this unauthorized transaction took place and the trip details. For further discussion, feel free to call me at [redacted] or email me at [redacted]
Reported by GetHuman-mcquistj on mardi 9 août 2022 19:18
As a person with a disability visiting Marseilles, I decided to utilize a car service due to parking challenges. Being gluten-intolerant, I made a reservation at a restaurant catering to gluten-free needs. However, upon the driver's slow detour through the city, I grew concerned about reaching my destination. Frustratingly, he left us at the Old Quay, far from our intended spot, causing us to miss our meal. This was especially difficult for me given the severity of my gluten allergy. The unexpected change of plans left us hungry and unable to find an alternative dining option.
Reported by GetHuman-kevinzah on mercredi 10 août 2022 23:03
I am writing to seek assistance for my tenant, Kina Carmichael, who believes she left her keys in an Uber ride. She has shared her recent Uber online conversations, where she has not received the necessary help such as contacting her driver, Muataz, or getting an email about her keys. This situation is concerning as Kina is a downstairs tenant in my house, and the lost keys also belong to my house. I have found this to be a stressful ordeal, and I am requesting urgent action to resolve this matter. Kindly email me as soon as possible to address this issue. Thank you, Peggy Bird.
Reported by GetHuman-birdp on jeudi 11 août 2022 15:50
My son just called me from San Diego to inform me that his deposit for an Uber car rental, totaling $[redacted].22, was taken even though he couldn't rent the car due to not having a credit card. He was upset as he believes the non-refundable charge is unjust since he didn't receive any service or product. It's disheartening to see him face this situation after saving up for a road trip during his summer break. I kindly request a refund as this doesn't seem fair. Your prompt attention to this matter is appreciated. Thank you. - A Concerned Irish Mom. User Information: Name: James O'Connell Date: August 14, [redacted] Email: [redacted] Car Rental Cost: $[redacted].22 Payment: Chase ••••[redacted] 8/14/22 1:32 PM $[redacted].22
Reported by GetHuman7729724 on mardi 16 août 2022 17:36
On Wednesday, August 17th, I used Uber to travel to the UPS store at [redacted] White Lane, Suite E in Bakersfield. Upon requesting another Uber ride back home, the driver was sent to an incorrect location. I reached out to the driver to rectify the situation, but he was unable to find me due to the wrong pickup spot. As a result of this confusion, I ended up in the hospital after collapsing in the heat. I received an email today stating that I would be charged $5.00 for inconveniencing the driver. I am refusing to pay this fee as the mistake was on Uber's end for sending the driver to the wrong location, leading to these issues.
Reported by GetHuman7735778 on jeudi 18 août 2022 17:24
I accidentally left my work iPad in an Uber on July 31st. I immediately contacted Uber, and the driver returned it to the Uber Greenlight location in the Bronx the next day. Being in Missouri, I couldn't go pick it up, so I sent a paid USPS label as suggested. Despite being told it would be shipped within 2-3 days, it wasn't. After following up, I was informed they were waiting for a response from the Greenlight in the Bronx. Despite numerous attempts, there has been no progress in two weeks. The customer service has been disappointing, with representatives ending chats and the complaints department being unhelpful. I urge for a prompt solution to return my iPad and request a timeline for shipping. The chat transcripts clearly show the poor service received and need to be reviewed. It's been an extremely frustrating experience.
Reported by GetHuman-nacladio on jeudi 18 août 2022 20:00

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