Uber Customer Service Issues

I am struggling to get help through the phone app as I cannot find the right topic for my issue. I find it frustrating that there isn't a phone number available for immediate assistance. The app keeps defaulting to "[redacted] Rock Springs" as my start destination, despite my attempts to enter my address. This glitch is preventing me from booking rides. By the time I receive assistance, I may have already found an alternative solution to reach my destination. This lack of efficient communication channels may lead to the collapse of your business model once more customers face similar challenges. The claim that help is easily accessible within the app is untrue, as I am still unable to resolve my issue. I feel compelled to turn to external sources like "Get Human" due to the absence of a customer support phone number.

Good afternoon, my name is Myron McNeill. Before booking my trip on 7/5, my account requested payment of 8.76 three times to book the trip for that day. It indicated that previous payments on another card had failed, and I needed to repay the amount. However, I have not taken any trips and the payment did not go through. Although I have two cards on my account, I primarily use one card for all my charges, which are paid in full when booking a trip. The prompt claimed I owed money for trips on the other card, which is incorrect. My bank account shows three charges of 8.76 for 7/4 even though I do not owe Uber any money. I am seeking a refund as this issue occurred last month as well with multiple incorrect charges. I have since removed the unused card from my Uber account, and now only use the main card for transactions. Please address this matter promptly.

I had a concerning experience with my driver in Fort Lauderdale on Sunday, July 4th. After being given incorrect directions to meet my ride share at the airport, I encountered some issues. Despite the confusion, the driver waited for me, which I appreciated. However, during the short trip, he made me feel uncomfortable by implying that he could put us out of the vehicle. I later had my Uber account locked after reporting the incident. I spoke with an Uber investigator, but the conversation was unhelpful and left me feeling frustrated. I would appreciate it if another representative could reach out to me to address this situation. Thank you.

This is my second time requesting help with this issue, but I have not received any response from the first time. I need to update my Uber app and account. Since my last Uber ride, I had to cancel the credit card on file due to fraudulent activity. Now, when I try to log in to my account, I'm prompted to enter the card number from the cancelled card, which I no longer have. This blocks me from making any changes, including updating the card. I am eager to start traveling again and would appreciate any assistance in resolving this issue.

My son, who is autistic, booked a ride for work yesterday for today. Despite the app stating the driver would arrive at 8:37, there were multiple time and driver changes, resulting in his late arrival for work. This triggered his distress. Uber's explanation was a lack of drivers, which should have been communicated better. Last time, he was left stranded and had to request another ride, paying for two trips. I request prompt resolution of these three issues today. I am eager to receive a response from you.

Hi Everyone, I'd like to show my appreciation for a recent trip with a tip, but I'm facing an issue. Every time I attempt to leave a tip, I encounter an error message saying "something went wrong." I'm using the Android app and following the steps to add a tip on the trip details page without success. I've also tried using the website Uber.com, where I'm told there's an issue with my payment method, even though I know my card is working fine. I believe I might have accidentally missed leaving a tip when I rated my driver. They were courteous and professional, and I really want to make sure I can show my gratitude properly. Thank you, Gerald

Dear Sir/Madam, I have been a driver with Uber since [redacted], and it is my primary source of income. Recently, on July 5th, I got a notification from Uber's office regarding the block on my driver account for the second time. I scheduled an appointment at the Puerto Rico Uber Office for today to resolve this matter. Upon visiting, the customer service representative confirmed that there was no apparent reason for the block as I only have one account now, unlike the past issue with duplicate accounts. Furthermore, I encountered a delay in receiving my paycheck last week, and it's still pending. I am eager to resume my work as soon as possible, given that this job is crucial for me. The resolution process at the Puerto Rico office seems slow, and I would appreciate any assistance you could provide in unblocking my account. Sincerely, G.A. [redacted]

Good evening, I apologize for the inconvenience. My name is Abdelaziz Mohamed, and I reside in Aix-en-Provence, France. I work as a delivery partner with Uber. I am reaching out on Twitter as I cannot access the Uber driver application. My account was mistakenly deactivated due to connectivity issues with my defective iPhone 12 Pro Max. This led to problems with some orders, resulting in Uber flagging my account for misuse. I have since resolved the phone issue by replacing it and seek assistance in reactivating my account or creating a new one with Uber. Thank you for your attention and apologies for any inconvenience. Sincerely, Abdelaziz Mohamed in Aix-en-Provence at 9:37 pm. Email address: [redacted].

When attempting to add my credit card, I encounter an error message stating, "Sorry, something went wrong. You've already added this payment method to your account, try another one." Despite the expiration date on the card being [redacted], the app insists my credit card has expired. I suspect the credit card company issued me a new card with the same account number and a new expiration date. Unfortunately, I cannot delete the card as the app requires at least one payment method. This issue has prevented me from using Uber for a ride. As contacting a support representative seems challenging, I am unable to address this problem. Uber's handling of this situation differs from other vendors I use. If there is a solution provided to update my payment information and test it without requesting a ride, I would consider using Uber in the future.

I was picked up by an Uber driver named Tonya at the Strat Hotel on 7/14/21 around 10:30 am. Before 11 am, I requested to be dropped off at my home address in Nevada. However, the driver wanted to drop me off at Aliante, which was not my destination. I managed to get dropped off at my intended home address, [redacted] Platinum Creek St, Las Vegas, NV, shortly after 11 am. The issue arose when she charged me $[redacted].02 for the short trip. Furthermore, upon checking the Uber app, I noticed she falsely stated the drop-off time as 10 pm. This situation seems like an attempt to overcharge customers. I urge Uber to investigate this driver, Tonya, who drives a white Nissan Sentra with plate number 033ZHU. This matter needs immediate resolution as my bank has already flagged this suspicious charge for review.

I need to report a fraudulent charge on my bank account. I, Charlotte G., residing in zip code [redacted], need assistance. Recently, a charge of $[redacted].73 labeled as 7/17 UBR*PENDING.UBER.COM appeared on my account, which I did not authorize. I have dealt with similar unauthorized charges before and expect a refund promptly. Due to my fixed income from SSI due to C.O.P.D., I need every cent for essential expenses only. I have contacted my bank previously for other unauthorized charges and have received refunds. I seek your help resolving this matter swiftly to prevent further unauthorized transactions. Your prompt attention to this issue is greatly appreciated.

During June, my Discover card was incorrectly charged 30 times by UBER without authorization. I specifically instructed for it to be used only once on June 12, amounting to $[redacted]. I am seeking reimbursement for these unauthorized charges or for UBER to contact Discover to acknowledge the error and confirm that I do not owe this money. This situation should be investigated by the police, Better Business Bureau, and possibly the State Attorney's Office, as I did not authorize these transactions for food orders. The fact that there were multiple transactions per date and delayed postings raise concerns. This is a serious matter of theft, and I urgently request swift resolution to rectify this issue.

I departed from [redacted] 6th Street in New West, Canada and selected a fare of around $39. However, upon reviewing my receipt at home, I noticed I was charged $60 instead. I contacted the driver to inform them of my location outside the restaurant and asked that they signal me when they arrived behind me. Unfortunately, the driver did not follow through. They claimed to have arrived, but when I looked around, I didn't see anyone identifying themselves as an Uber driver. It was only when I turned back that I noticed their car, which was not visible when they messaged me. I believe I am owed $20 as the driver did not have to wait and I promptly walked to the car upon realizing their presence. This situation is frustrating and I expect a refund promptly.

I would like to escalate my concerns about the decline in service standards within your company. This has led me to shift much of my business to Lyft and taxis, and I have also encouraged my friends to do the same. I believe I am one of your top 1% customers with a significant amount spent on your service. However, I am extremely disappointed and frustrated with the drivers, interface, pricing, and lack of response to issues. I am requesting to speak with a customer service executive and would like a phone number, address, and email to send a detailed letter outlining my grievances. Without proper resolution or communication, I am considering discontinuing the use of Uber. The disrespect shown despite the significant amount of money I have invested is unacceptable. It is vital that these issues are addressed promptly to prevent losing customers to competitors like Lyft. Kindly provide me with the requested contact information for a real executive to discuss my concerns. Thank you.

Dear Sir/Madam, I would like to report an incident that occurred during my Uber ride yesterday. The driver behaved rudely towards me by insisting on an OTP which I did not have on my phone. Despite showing him the Uber app and explaining that I did not receive an OTP, he refused to believe me, took my phone, cancelled the ride, and drove off. After a few minutes, I attempted to book another Uber and was assigned the same driver. I messaged him that I would not ride with him but he refused to cancel, resulting in me being charged twice. Please take necessary action against this driver or I will have to escalate the matter further. I expect a prompt response today. It was a very unpleasant experience and I have screenshots of the incident for reference.

On Friday, I arrived from a trip to Fort Lauderdale at Sky Harbor airport, requested an Uber, and the app told me to wait at gate 9 North. I headed there, but the driver arrived at gate 4 South. I informed him of the error and canceled the ride. I tried again, but the same issue occurred with the pickup point at gate 9 North in Terminal 3 leading to two more cancellations. Frustrated and unable to walk well due to my age and a recent fall, I had to seek help. There are three main issues: 1. The app's incorrect directions resulting in drivers showing up at different locations. 2. Being charged for all three rides, despite only canceling them, and seeing these charges on my card statement. 3. Threatening to escalate to consumer complaints if refunds for the canceled rides are not issued, as this experience has been highly unsatisfactory. Best regards, J.C. Constante T.

I am seeking assistance for a refund on overcharged Uber rides where I was only able to complete one. My name is J.C. Torres. On Friday, the 30th, around 5 pm, I arrived at Sky Harbor airport and requested an Uber. Despite the app instructing me to wait at gate 9 North terminal 3, the driver arrived at gate 4 South. After two cancellations wrongly charged to me, I finally managed to catch a ride. I am perplexed by the inconsistency between the app's directions and reality. I am also puzzled by being charged for rides that were cancelled due to circumstances beyond my control. This experience was disappointing, and I hope to resolve this issue promptly.

I've used Uber a few times for short trips without issues in the past. However, when I recently booked a ride from the airport, I canceled it immediately due to the high price shown. I was then charged a cancellation fee, which I believe is unfair since I was confused by the app's interface. I am requesting a refund for this fee. Additionally, during the ride I eventually took from the airport, the driver initially agreed to make a stop, but later informed me he had to end the trip and start a new one for each destination separately. This inconvenienced me, and when I went to rebook him, he had left. The process of getting another Uber took longer than expected, and the estimated wait time increased instead of decreasing. This experience left me dissatisfied, especially during a crucial journey.

A driver picked up my trip and arrived at the wrong side of the location, causing confusion. When I directed him to the correct spot, he became upset, asking me to find another driver and cancelled on me. Despite my attempts, I couldn't capture his information. As a regular Uber user and frequent Uber Eats customer, I was disappointed by the poor treatment. Exhausted after work, a little more consideration would've been appreciated, such as suggesting an alternative meeting point. Instances like these are disheartening as I believe in mutual respect. Addressing such behaviors can ensure a positive experience for both riders and good drivers.

We had booked an Uber ride for our airport trip, receiving confirmation for Tuesday, June 29 at 7:10 am. Despite waiting until 7:30 am, the ride did not show up. We made multiple attempts to contact Uber for assistance, but we were kept on hold extensively without any resolution. Fearing we would miss our flight due to the lack of communication or assistance, we had to drive ourselves to the airport. This experience was extremely stressful and disappointing, especially since Uber failed to inform us of any issues with our ride. The lack of communication and professionalism from Uber is unacceptable, and we are deeply disappointed by the entire situation. We hope Uber can address this matter appropriately and offer suitable compensation for the inconvenience and distress caused.