I had a home and auto an insurance policy with USAA back in ***** the payment for the h...

GetHuman2810674's customer service issue with USAA from April 2019

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The issue in GetHuman2810674's own words
I had a home and auto an insurance policy with USAA back in ***** the payment for the home policy was tied to my escrow account. My lender paid the first premium* however, USAA claims they never received the check and cancelled the policy. I spoke with them about a month ago and gave them the check number and date* they said they can't find it and to send them a copy of the cancelled check which I have received from my lender. However, they told me it would take up to ** days to resolve. I refuse to believe that an company like USAA can't locate where the money went to.**I would like a senior level customer service representative to call me. I need to be refunded for at least the amount of the premium. I would also like some of the outstanding fees waived that USAA claims I owe.
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USAA

Customer service issue
Reported by GetHuman2810674
Apr 26th, 2019 - 3 mons ago
I have an issue with USAA too
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GetHuman2810674 started working on this issue
Apr 26th 1:35pm