I placed an online order and was 'tricked' by the company and they duplicated the order...

GetHuman3114032's customer service issue with US Postal Service from June 2019

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The issue in GetHuman3114032's own words
I placed an online order and was 'tricked' by the company and they duplicated the order. As soon as I was aware of this I cancelled the order on the business website, by email, and later by phone call...they did not answer during operating hours. I never received an invoice. The article just came in yesterdays mail. Tracking shows that it was mailed out hours after I cancelled the order, initially, and throughout the day. Their policy is cancellation within **hours for full refund. The item was shipped approximately ** hours after I had repeatedly cancelled. The company site never showed the item was shipped, only that is was being processes. Now they want me to mail it back to them. Am I obligated to return this item?
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US Postal Service

Customer service issue
Reported by GetHuman3114032
Jun 19th, 2019 - a mon ago
I have an issue with US Postal Service too
Not resolved
Seen by 1 customer so far
Similar issue to 30175 others
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Timeline
GetHuman3114032 started working on this issue
Jun 19th 5:08pm