On ******* I tried to withdraw $*** dollars from my checking account at the US bank mac...

GetHuman-tomhoyrn's customer service issue with US Bank from May 2018

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The issue in GetHuman-tomhoyrn's own words
On ******* I tried to withdraw $*** dollars from my checking account at the US bank machine Eastland Kroger, and the machine made a lot of noise and gave me back my card with no money. I tried it again and it did the same thing. I then checked my checking account balance with same machine and it showed nothing had been withdrawn from my account and gave me a slip with AID A************* and record number ****. I notified the US bank teller who was located near the machine, and he said the vendor was coming to fix the machine. Upon checking my account on ******* my account was short $***. I notified my credit union who said the one transaction was refunded immediately but the second wasn't. I filed a claim at my credit union. Is there anything I need to do with your bank?
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US Bank

Customer service issue
Reported by GetHuman-tomhoyrn
May 18th, 2018 - a yr ago
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Timeline
GetHuman-tomhoyrn started working on this issue
May 18th, 2018 5:01pm
GetHuman-tomhoyrn indicated the issue is not fixed yet.
May 18th, 2018 9:15pm
GetHuman-tomhoyrn indicated the issue is not fixed yet.
May 19th, 2018 8:25pm
GetHuman-tomhoyrn indicated the issue is not fixed yet.
May 21st, 2018 7:09pm
GetHuman-tomhoyrn confirmed the issue is fixed. Hooray!
May 21st, 2018 8:36pm