I booked an event in Paris but didn't receive the tickets via email and unable to locat...

GetHuman-charaan's customer service issue with TripAdvisor from May 2019

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The issue in GetHuman-charaan's own words
I booked an event in Paris but didn't receive the tickets via email and unable to locate them with logging in on the site. I requested a change of password twice and received notice that info was going to my email but no email. I went to St chapelle and Concierge today in Paris with the booking ********** * itinerary * ********** but unable to use at the ticket booth * entrance without actual tickets. Also unable to book again on-line, site stated no availability but there were tickets available at the museum so I had to purchase the tickets again. I checked with my credit card and the charge for €**.** went thru. I am requesting a refund as I never received the tickets via email (even checked spam). *Chara Anderson
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TripAdvisor

Customer service issue
Reported by GetHuman-charaan
May 29th, 2019 - 5 mons ago
I have an issue with TripAdvisor too
Not resolved
Seen by 15 customers so far
Similar issue to 2604 others
0 customers following this
Timeline
GetHuman-charaan started working on this issue
May 29th 6:02pm
GetHuman-charaan confirmed the issue is fixed. Hooray!
May 30th 4:22am
GetHuman-charaan confirmed the issue is fixed. Hooray!
May 30th 4:22am
GetHuman-charaan indicated the issue is not fixed yet.
May 30th 4:26am
GetHuman-charaan indicated the issue is not fixed yet.
May 30th 4:26am
GetHuman-charaan indicated the issue is not fixed yet.
May 30th 4:28am
GetHuman-charaan indicated the issue is not fixed yet.
May 30th 6:51pm
GetHuman-charaan indicated the issue is not fixed yet.
May 30th 6:51pm
GetHuman-charaan indicated the issue is not fixed yet.
May 31st 7:00am