I booked an airfare yesterday through TripAdvisor from Paris to Rome with Alitalia airl...

GetHuman-sharynj's customer service issue with TripAdvisor from April 2019

Help with my TripAdvisor issue
The issue in GetHuman-sharynj's own words
I booked an airfare yesterday through TripAdvisor from Paris to Rome with Alitalia airlines on Sunday **th September ****.*It seemed to include checked in baggage and then when finalised it is saying NO check in baggage.*How do I remedy this and book in our luggage. This is very misleading.**Booking number (PNR) is: *BNYWNO *Also for some reason it has reverted to my husbands email address and not mine.*I don't know how to fix this issue and it is very upsetting as we are travelling from Australia.*I await your advice.*Regards,*Sharyn
GetHuman-sharynj did not yet indicate what TripAdvisor should do to make this right.
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How GetHuman-sharynj fixed the problem
Wouldn’t book through trip advisor again as it’s confusing. I phoned the airline directly and need to pay for baggage in check in.
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Customer service issue
Reported by GetHuman-sharynj
Apr 1st, 2019 - 5 mons ago
I have an issue with TripAdvisor too
GetHuman-sharynj shared how to fix
Seen by 4 customers so far
Similar issue to 2205 others
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
GetHuman-sharynj started working on this issue
Apr 1st 7:26am
GetHuman-sharynj confirmed the issue is fixed. Hooray!
Apr 4th 8:30am