I've made a booking via tripadvisor for an apartment stay however I am at the property...

GetHuman-yoongsta's customer service issue with TripAdvisor from January 2019

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The issue in GetHuman-yoongsta's own words
I've made a booking via tripadvisor for an apartment stay however I am at the property and cannot gain entry as the owner has not presented nor can be contacted we have waited for over two hours.**Booking reference:*BR**********Please contact me on my vietnam mobile number *** *** *** ***
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TripAdvisor

Customer service issue
Reported by GetHuman-yoongsta
Jan 24th, 2019 - 7 mons ago
I have an issue with TripAdvisor too
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Seen by 3 customers so far
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman-yoongsta started working on this issue
Jan 24th 9:18am