New Prepaid account, not properly activated??

GetHuman-philbud's customer service issue with T-Mobile from December 2018

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The issue in GetHuman-philbud's own words
Make or receive a call! ... Purchased T-Mobile SIM & prepaid plan last night at a T-Mobile store. I am not able to make or receive calls. Spent ** minutes on the phone, was bounced around, and finally the call dropped. My receipt says my new number is (***) ***-****. The SIM number is *******************F
It took a long time in the store last night, and whatever they did probably was not correct. Spent ** minutes on the phone today, only to be told my SIM wasn't from T-Mobile, was given a bad phone number, and then my call was dropped.
Correctly activating my account*phone.
Tried https:***bring-your-own-device but it will not accept the IMEI printed on my phone
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New SIM on Prepaid plan
Customer service issue
Reported by GetHuman-philbud
Dec 27th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 16 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
ईमेल पता
Last 4 digits of SSN
Pin/Password on account
GetHuman-philbud started working on this issue
Dec 27th, 2018 9:33pm