Customer – Courtney Paulding*Company – T- Mobile*Customer phone number * account number...

GetHuman1371423's अक्टूबर २०१८ से T-Mobile ग्राहक सेवा जारी

2 दृश्य | 3185 समान | 0 अनुसरण कर रहा है
मेरी T-Mobile समस्या के साथ मदद करें
First: share to improve GetHuman1371423's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1371423 to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1371423 may need:
खाताधारक का नाम, खाते का फ़ोन नंबर, बिलिंग पता, ईमेल पता, एसएसएन के अंतिम 4 अंक और खाता पर पिन / पासवर्ड
The issue in GetHuman1371423's own words
Customer – Courtney Paulding*Company – T- Mobile*Customer phone number * account number – ***-***-*****Relationship – T-Mobile Customer since December of *****Issue – Defected phone*Resolution attempt – Contacted customer service and was referred to Midfield Alabama store to send phone back T-Mobile main office.*Action that initiated this contact – Tmobile represenative saw scratch*small crack on phone and was afraid if phone was sent back. Courtney Paulding would be billed $*** phone to his TMobile account or Tmobile rep could receive charge back to his personal paycheck. *Secondary Issue- Tmobile verifed Courtney Paulding’s phone was under * year warranty** Hi Mr. Leger,* My name is Courtney Paulding and I live in Birmingham, AL. I have been a T-Mobile customer since ****. Please review this letter as I have some concerns about continuing business with your company. T- Mobile’s overall customer service seems to have dropped in the last * years. One of my primary issues with your company is that when I call customer service. The hold time* call back time is generally over ** minutes and has exceeded one hour at times. I also have called and experienced an extreme language barrier with your Philippines call center several times. The experience with that call center also includes important information not being notated on my account.** The last call I made to T- Mobile on **-**-**** consisted of * calls with the Phillipines office that took up over * hours of my day. The language barrier was so bad I was referenced to your Midfield branch in Birmingham,AL. The entire office was very nice and help me contact customer service due to a defect with my phone. My phone was verifed by T- mobile customer service to be under a * year warranty. Due to my phone not lighting when I touch the screen. The customer service agent in your Phillippines location agreed to send me a new phone. I returned to your Midfield T- Mobile store to pick up my new phone on **-**-****. ** Unfortunately the sales rep informed me that he could not exchange my old phone due to a slight scratch* or crack on the phone. He later contacted customer service for me in Birmingham and they recommended I purchase a new phone. The sales rep at your Midfield location was very professional. However he shares that he could not make a decision on the phone. He also indicated that he previously received a personal charge back for over $*** due to a returned phone. Although I respect your employee’s protecting his personal pay. I believe someone should have been able to make a decision to honor the warranty with the very small crack * scratch. Cell phones currently average around $*** but can reach over $*,***. I also totally understand profit and sales. However my personal opinion is that if a phone does not have considerable damage showing. T- mobile should consider honoring warranty. The expectation for a phone to look the same * months later is unreasonable. I lot of my time was spent on this issue with no resolution. If you have any suggestions please call me at ***-***-**** or email me at Courtney. P*****@***.com. Please also reference the mailing information below and a picture of the phone above. Thanks!! *S*********- ORDER NUMBER: S************- **-**** - ORDER DATE: O**-**-**ctober **, **** *EXPECTED*PICKUP DATE *Pick up by ****-**-**T**:**:** **DELIVERY*METHOD *In-Store Pickup **STORE*ADDRESS *T-Mobile *** WEIBEL DR*MIDFIELD,AL *****-****

GetHuman1371423 did not yet indicate what T-Mobile should do to make this right.

How GetHuman1371423 fixed the problem

We are waiting for GetHuman1371423 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
T-Mobile समस्याएँ भी हैं?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1371423 fixes it.
This email address isn't valid

T-Mobile

ग्राहक सेवा मुद्दा
Reported by GetHuman1371423
अक्टू. १८, २०१८ - २ वर्ष पहले
Not resolved
अब तक 2 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 3185 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman1371423 ने इस मुद्दे पर काम करना शुरू कर दिया
अक्टू. १८, २०१८ ७:३९शाम