T-Mobile email to me:*Sep **, ****, *:** AM (* day ago)*T-Mobile Sim Unlock Request*Sim...

GetHuman-jennpac's customer service issue with T-Mobile from September 2018

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The issue in GetHuman-jennpac's own words
T-Mobile email to me:*Sep **, ****, *:** AM (* day ago)*T-Mobile Sim Unlock Request*Sim Unlock Reference: *********IMEI: ****************Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time due to the past due status of your account. You can make a payment by logging into the T-Mobile Web Site www.t-mobile.com or through our automated system by dialing *** from your handset or *-***-***-**** from a landline phone. Once the past due balance on your account has been paid, please contact us to have another SIM Unlock Request submitted.**Thank You,*Customer Service*T-Mobile USA, Inc.**************************When I put in this request for the unlock code in to you, which was on ****** I had already made the past due payment of $*** and some change, therefore I was not past-due when I requested. It shouldn't be my fault that you guys took a couple days to process my request. It should be counted as the day I put in the request. I'm ready to take my service elsewhere to be truthful, because I wanted this unlock code so I could give this phone to someone and then get a brand new iPhone on a payment plan with you guys! So this past due bs you keep telling me is actually preventing you from making money AND now keeping my business. Shame..... and my signal where I live is barely present and thats even with the signal booster boxes you gave me. So whats to keep me with T-Mobile????
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T-Mobile

Customer service issue
Reported by GetHuman-jennpac
Sep 11th, 2018 - 7 mons ago
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Seen by 14 customers so far
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GetHuman-jennpac started working on this issue
Sep 11th, 2018 7:30pm