I have an old phone that is paid off and I want to upgrade to a new phone so I called T...

GetHuman1062240's customer service issue with T-Mobile from August 2018

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The issue in GetHuman1062240's own words
I have an old phone that is paid off and I want to upgrade to a new phone so I called T-Mobile and they told me I could do jump on demand for ** months and then I can only do that in a T-Mobile store and then I came to the T-Mobile store and they told me that didn’t exist so I was extremely inconvenienced and may consider switching to Verizon if someone cannot help me rectify this
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T-Mobile

Customer service issue
Reported by GetHuman1062240
Aug 31st, 2018 - a yr ago
I have an issue with T-Mobile too
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Seen by 3 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
ईमेल पता
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1062240 started working on this issue
Aug 31st, 2018 9:55pm