T-Mobile Customer Relations*I just activated * lines of service with T-Mobile and was e...
GetHuman-deonkr's customer service issue with T-Mobile from August 2018
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The issue in GetHuman-deonkr's own words
T-Mobile Customer Relations*I just activated * lines of service with T-Mobile and was excited at first, but I am ready to cancel all lines due to overall poor service. My order number was **********. Below is a synopsis of events regarding T-Mobile:***Tried to port * new lines of service beginning ********o*Purchased * T-Mobile phones and brought over * Samsung * phones***Took from ******* to **** to get order placed *o*No known issue why order could not go thru*o*Spent * hrs per day on call trying to get order thru***Was informed that all lines needed to be unlocked and that the two Samsung * phones were compatible and there would be no issues***Received phones on *** and activated *** lines of service***Phones activated but then started to have issues on both Samsung * phone *Samsung* Sprint Ported Over***From *** until to date the Samsung * phone has had numerous our issues and when to store numerous times for setting corrections, but issues still existed*o*Multi-media text messages not going thru*o*Phones calls dropping*o*Phone calls not going thru*o*All phone calls going to voicemail*o*No mobile service error*o*Even switched a SIM card*Samsung* Verizon Ported Over***From *** until to date the Samsung * phone has had numerous other issues*o*Phones calls dropping*o*Phone calls not going thru*o*All phone call going to voicemail*o*No mobile service error****IPhone * New From T-Mobile*o*Call going to voicemail*o*Delay phone calls going thru*o****Samsung * New From T-Mobile*o*SIM Card error (Test sent from SIM Card and black screen)*o*Spoke to T-Mobile customer loyalty for ** hours trying to trouble shoot phone****After another * hrs on phone troubleshooting, I was told to hold on and transferred to another rep and had to start over start over*o*Customer Loyalty Supervisor and Rep was supposed to call me back the next day to see if the troubleshooting helped and to discuss compensation for terrible service*o*Was told that they could cover shipping fees if I bought a new cell phone ***Never received phone call from supervisor***Went into store againon **** and was told that I need to buy a T-Mobile cell phone***Talked to T-Mobile customer retention and was told that I could buy a new phone and that I would have to still pay for the full service plan because I used the phone*o*No consideration was given numerous trips to the store and continued phone issue **I feel that T-Mobile is acting unethical, T-Mobile miss-advertised that the Samsung phones were compatible. In addition, it seem like T-Mobile was unethical and performed the bait and switch…had me port my numbers and then require me to buy new phones. Lastly, I was not offered any compensation for lack of service and wasted time spent on phone calls or going to stores trying to troubleshoot phones. I am at the point where I am ready to cancel my * lines of service because of the poor service received. The only resolution is to spend more money with T-Mobile. I filled out the customer service and still did not receive any calls back for resolution. *Please fill free to give me a call to discuss. *Deon Roberson****-***-*****D*****@***.com
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