T-Mobile please resolve this matter for a senior citizen that pays the monthly contract fee, If not going to resolve please do not mislead * Customer who has been a Tmobile customer over ** years.

GetHuman898650's customer service issue with T-Mobile from July 2018

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The issue in GetHuman898650's own words
Unlock screen, ** years old forgot the password. ... I only want the TMobile screen unlocked...issue is not fixed as posted by T-mobile...no *contact ....
Need phone for Homelife Security...Have no other phone for Security.
Samsung Phone screen unlocked
T-Mobile Customer for over ** years ...Expected T-Mobile to respond via email as requested...It looks as if I have to purchase another phone....So sad to get no response.
Tried to set factory settings unsuccessful.
I have an issue with T-Mobile too
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T-Mobile

Samsung Galaxy S*
Customer service issue
Reported by GetHuman898650
Jul 27th, 2018 - a yr ago
I have an issue with T-Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 1312 others
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Items needed
Account holder name
Phone number on account
Billing address
ईमेल पता
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman898650 started working on this issue
Jul 27th, 2018 2:43am
GetHuman898650 indicated the issue is not fixed yet.
Jul 27th, 2018 2:43am
GetHuman898650 indicated the issue is not fixed yet.
Jul 27th, 2018 2:56am