My t-mobile account has been locked but my payment is due. My phone number is...

GetHuman737686's customer service issue with T-Mobile from June 2018

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The issue in GetHuman737686's own words
My t-mobile account has been locked but my payment is due. My phone number is ***-***-****. I am living outside the US, and I am now live in China. I have tried to reset the password but the billing zip code is never correct. Could you help me to reset the password? Or which phone number should I call to get the customer service? Also, how many days I need to pay the bill when it is due? Could you extend the deadline for me because it is very inconvenient to pay outside the country and none of the member in family plan live in the US now. Thank you for your understanding in advance.
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T-Mobile

Customer service issue
Reported by GetHuman737686
Jun 1st, 2018 - a yr ago
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Fixed
Seen by 5 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
ईमेल पता
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman737686 started working on this issue
Jun 1st, 2018 7:57am
GetHuman737686 confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 9:21am