Straight Talk Customer Service Issues

My airtime was stolen from my phone by James D. Young. His phone number is [redacted], and his email is [redacted] This has happened to me twice, and as a loyal Straight Talk customer for almost 24 years, I have convinced many others to switch to Straight Talk. I do not want to change carriers due to this issue. I suggest implementing more security questions during phone calls to prevent unauthorized changes to accounts. I am not sure if I purchased a $35 or $45 card this time because my dad bought it without my knowledge.

I was on my way to my girl's funeral from Roseburg, Oregon to San Diego, California, when my phone and wallet got stolen. The wallet wasn't the big deal; my whole life was on that phone. It contained all my important information for payments, contacting family and loved ones, including passwords and phone numbers. I managed to buy a new phone and contacted Straight Talk to transfer my service. Although I provided all the necessary information for verification, they made me wait three days to turn on my service since I reported the phone stolen. I've been struggling without my phone, unable to buy food, find a place to rest, or get gas. Missing my girl's funeral has left me heartbroken and my family and hers worried. I'm frustrated by the disrespectful customer service. Please help me get my phone activated and transfer my service as soon as possible.

Last week, I tried to purchase a Coral XR iPhone, but the transaction would not go through. Even with agent assistance, we couldn't buy the phone, facing repeated issues with completing the transaction. After spending hours on this, I eventually gave up and decided to try again later. When I tried again, the only option available was a Black XR iPhone, which cost $50 more. Frustrated, I purchased the black phone. Strangely, I received both the Coral XR and the Black XR phones, but I only wanted the Coral one. I don't need two phones and would like to return the Black XR for a refund. Should I open the Coral one, or should I wait for your guidance? I am puzzled by this situation and would appreciate your assistance. Thank you. - M.A.

I am facing difficulties with Spectrum regarding my Lifeline/Safelink service. Spectrum claims I am overdue for renewing my [redacted] minutes for $30, despite confirming it previously. I am a senior living on a low income and had Lifeline with a discount until my house burned down in January. I was approved for Safelink but ran out of minutes. I feel stuck as phone calls have not been helpful. Tracfone, which is part of the same company, previously lost [redacted] minutes I purchased. I am frustrated by the situation as it impacts my ability to communicate. - DoRi Miles

I encountered service interruption yesterday, even though my account is set to auto-renew today. I experienced difficulty with last month's payment due to updating my card details at an inopportune time. Since August 5th, I've received several intermittent messages on my phone indicating my service expired that day, despite not being true. Though I received notifications of a failed payment, it was later processed successfully. The mysterious message does not appear in any of my usual communication channels. Customer service and tech support have been unable to resolve this issue. It's crucial for my service to be restored promptly as it should have never been disconnected.

I recently requested a new service and my port has been in the verification process since last Friday. I contacted AT&T this morning as I've been without service for several days, and they informed me that the port request was cancelled. I need to verify the information that was submitted to AT&T and either resubmit the request or request a different number to avoid waiting another four days without service. Currently at work without WiFi, I hope to receive your response promptly. My SIM ID is [redacted][redacted], AT&T account number is [redacted]08, PIN is [redacted]. The billing address is [redacted] StoneHaven Dr., Ammon, Idaho, [redacted] under the name Kim J. Could I get a new number faster, please? I urgently need service reconnected as soon as possible.

I have the Straight Talk app for managing my and my son's phone plans. Recently, when I opened the app, I noticed that my name was missing, and it didn't recognize me as a rewards member. Instead of my phone number, there were random numbers. Also, I couldn't log in because it didn't recognize my user ID and password. I tried deleting and reinstalling the app, but the issue persists. Can anyone assist me with this problem? Thank you.

I am looking to transfer my old flip phone number from an LG Accolade (3G) to an LG L125DL (Classic Flip) phone. The LG Accolade runs on a 3G network that Verizon is phasing out, so I want to switch to this newer model. I have all the necessary information for the number transfer. Additionally, I am interested in setting up auto-billing to my credit card for the basic $30/month plan, with talk time that increases with automatic billing and renewal.

I am in the process of switching from Straight Talk to my boyfriend's AT&T account and need my account number for the transfer. AT&T mentioned that the PIN I provided was incorrect, even though I updated it on the website to [redacted] yesterday. Could someone please assist me in obtaining my account number and resetting my PIN? Thank you.

I am returning my phone tomorrow to get a replacement, but in the meantime, I am out of state and need a phone. Straight Talk temporarily transferred my number to a phone my sister gave me. Once my replacement phone arrives, I will switch my number back. I have the new SIM card now and need help turning on the phone. Everything else was set up on Monday. They have placed a hold on my account, so I cannot receive any texts or calls. This is my only means of communication, so I appreciate your assistance.

My phone battery started leaking inside my Samsung A51 right after getting a new service plan on Sept 9th. After visiting Walmart and Samsung, I was given a return label via email. Despite going to UPS twice, they couldn't access the label. This whole process has been frustrating, leading to tears. I had to borrow money for a new phone due to medical issues, costing me a total of $[redacted]. I had to purchase another SIM kit and service plan. My new number is [redacted], and I've lost 11 days of service on my old plan ([redacted]). I tried to get the address to return the phone but was unsuccessful. Could you kindly replace my phone with an A71 and provide 2 months of service?

My phone has had no service for the past 3 months despite having the $55 plan from Straight Talk. I've contacted customer service multiple times, but the issue remains unresolved. While my husband's phone with the same plan works fine at our home, mine doesn't function properly anywhere. After being transferred to higher technical support for help, the call got disconnected twice. I need my phone for essential communication and have been disappointed with the service. If this problem isn't fixed today as my plan expires, I will switch to Verizon. Contact me through my husband's phone as mine is unreliable. I hope to see a resolution soon. Thank you, Heather Sullivan

I placed an order for an iPhone 7 with Straight Talk along with a $45 phone plan card on August 28, [redacted], totaling $[redacted].47. Despite paying extra for expedited shipping, my order has not arrived. The issue seems to be with a pending payment according to Straight Talk, but my bank statement shows the payment was completed on August 30 at 8:02 am. Even though Straight Talk is insisting the payment is still pending, I used my Cash App card, not a traditional bank account. Customer support acknowledged the payment was processed but asked me to contact Straight Talk again. This phone was intended for my son's 14th birthday, and I am feeling frustrated and unsure how to resolve this. I appreciate any assistance on how to address this situation with Straight Talk. Thank you.

I recently switched to Straight Talk from Verizon five days ago, and although the numbers were ported successfully, I'm having trouble accessing the internet using cellular data on my Samsung A20 phone. I've spent days troubleshooting with tech support, restarted my phone, and adjusted settings without success. Despite purchasing and installing a SIM card, only my husband's phone is working with data. I feel incredibly frustrated with the customer service experience, as the tech support agents I've spoken to are difficult to understand and provide repetitive advice. I am seeking a resolution to my internet connectivity issue promptly to avoid returning to Verizon. If not resolved, I am considering cancelling my Straight Talk service and requesting a refund. I hope to receive assistance from a representative who can understand my problem and provide effective solutions.

My phone was stolen back in February and its activation ran out on February 5, [redacted]. However, upon checking my account, it shows that the phone was deactivated on May 27, with no activation between those dates. I suspect my phone may have been moved to another account without my authorization, potentially by the thief who stole it. I am concerned that someone might have accessed my data without my knowledge. I'd like to ascertain if my phone was activated under a different account during that time, not requesting specific details on who or what account, just confirmation if it occurred. This is Jeb Stroup, reachable at [redacted] The phone in question is a Samsung Galaxy A10E with IMEI number [redacted][redacted] and serial number RF8MC06CCHL, product code SM-S102DZKATFN.

I purchased a new iPhone (Xr) from Straight Talk and activated service with them less than two weeks ago. My account number is [redacted]2, reflecting the charges for the phone and service. Upon receiving the phone, I noticed it started heating up excessively while charging, prompting me to disconnect it for safety. Despite numerous attempts to address this issue with Straight Talk and request a replacement, I have not had any success. One representative suggested that only iPhone can address this issue, while another advised me to take it to Best Buy in Tyler, TX for assessment, which I did. Best Buy confirmed the overheating issue and recommended sending it to iPhone for further evaluation. Today, I contacted iPhone, and they advised me to take it to an official store for diagnosis and a decision on a replacement. However, this store is located in Dallas, which is [redacted] miles away. There are no guarantees that the phone will be replaced, and it might only be repaired, leaving me with a used device. The situation has been stressful, especially considering the conflicting information provided by Straight Talk regarding refunding the money for the phone without the possibility of purchasing another one at the same sale price. I am seeking a reliable replacement phone and hope for assistance to resolve this matter. Thank you.

I have noticed that my internet service gets cut off early each month, which is frustrating. The representative mentioned I exceeded my unlimited data limit. Despite no mention in my contract about restrictions for using my hotspot, I have been unable to use it without warning. There were no details about speed reduction after reaching a limit, which feels like a change to the initial agreement. It seems like a breach of contract involving damages. I hope to hear back with a resolution by tomorrow. Thank you. - S. Brown

1) I was mistakenly charged for another month of service despite having a prepaid month available. 2) I was double-charged last month, and when I tried to use the prepaid month this month, a customer service representative claimed it was forfeited. 3) I have a prepaid plan with service until the 13th of October, but Straight Talk terminated my service earlier on the 11th. 4) Each month, my "unlimited" service gets slowed down after 5GB, affecting my ability to use certain apps due to poor data speeds. 5) Straight Talk abruptly cut off my service, and despite sympathetic customer service, I was unable to address my concerns. 6) Adding a credit or debit card for autopay is simple, but removing it and stopping autopay is not, leading to incorrect charges. 7) Straight Talk's error in deducting two days of service has prompted me to review past months to check for similar issues, suggesting a recurring problem that needs attention.

I purchased a Samsung A10e from Straight Talk. I have been a loyal customer of Straight Talk for many years. I set up my new phone, created a new email, and set a new lock screen password. However, after logging out of my new phone, I couldn't access it again. I performed a factory reset, but I am still unable to log in. The phone is requesting the email created on it, but it won't accept the email or password I provided. I have been using this phone for two weeks and my $45 plan is going to waste. I contacted Straight Talk, and they advised me to reach out to Samsung. I have not received any assistance yet.

My original Samsung A01 Straight Talk phone has been broken and offline for approximately a week, and my Straight Talk account has been inactive for about three months. I recently acquired a new Samsung A12 and reactivated my Straight Talk account. Unfortunately, I am unable to log in to my account using the email [redacted] because I had stored the password on my broken phone and have since forgotten it. I attempted to reset it, but I cannot access my Gmail inbox due to two-step verification linked to my old Straight Talk phone number, [redacted]. I need to transfer this number to my new Samsung device. I am struggling to verify myself with Google using my correct email and password because of the broken phone. I am unable to complete any of the recovery steps provided. The only way for me to recover my Gmail account is by transferring my number, [redacted], to my new Straight Talk phone, with serial number/IMEI [redacted]-[redacted]-[redacted]-[redacted]-[redacted]. The name associated with the account is Themi Mikhailides.