Sony *K HD smart tv turns on but there is no picture or sound

GetHuman-anatww's customer service issue with Sony from October 2018

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The issue in GetHuman-anatww's own words
The problem: Sony *K HD smart tv turns on but there is no picture or sound
GetHuman-anatww did not yet indicate what Sony should do to make this right.
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Sony

Customer service issue
Reported by GetHuman-anatww
Oct 7th, 2018 - 10 mons ago
I have an issue with Sony too
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Seen by 5 customers so far
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Timeline
GetHuman-anatww started working on this issue
Oct 7th, 2018 4:57pm