I bought a shark zero earlier this year, it did not work, the roller didn’t work. The unit came with a five year warranty, but I was told the carpet head brush was not under warranty. I paid over *** dollars for this vac and it was broke when I bought it, well, I noticed the second time I used it that the roller was not turning. I was furious when an agent at Shark told me there was no warranty on it, I threw away the receipt,,, but,, I bought it at Sams Clu and can easily get proof of the purchase. It is not right, fair, nor good business to operate this way. I just seen on Amazon this very same complaint, two times.
GetHuman6164063 did not yet indicate what Shark Vacuum should do to make this right.