Ticket Number************ *Please use the "Ticket Number" shown above on all communicat...
GetHuman2982583's customer service issue with Samsung from May 2019
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The issue in GetHuman2982583's own words
Ticket Number************ *Please use the "Ticket Number" shown above on all communications with Samsung concerning your service.**Promised a replacement convection stove (no convection motors manufactured) * apparently now they are saying they ran out of them and offered a $***.** settlement which we have refused. My ** year mother paid to YOUR AUTHORIZED SERVICE DEALER $**.** FOR A * MINUTE CALL THAT repair shop KNEW THERE WERE NO PARTS FOR HER STOVE. The service person TOOK HER MONEY AND LEFT. I followed up with a call to Samsung and I was told she would receive a replacement stove but it will take approx. ** days. My mother relied on that information and invested a $***.** for a Kitchenaid toaster oven while she waited the ** days only to be told that they ran out of stoves and Samsung changed the terms and now only wanted to pay her a depreciated value of $***. MY MOTHER HAS ALREADY SPENT THAT ON THE SERVICE CALL AND THE TOASTER OVEN AND HAS RELIED ON YOUR CUSTOMER SERVICE REPRESENTATION THAT THE OVEN WOULD BE REMOVED AND REPLACED WITH A NEW STOVE AT NO COST. THIS IS FRAUD AND I WILL GO IN FRONT OF A JUDGE PLEADING HER CASE IN SMALL CLAIMS COURT. That is why I am writing for the correct contact information for Samsung for the small claims forms.
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