According to Sprint they said that the issues I'm (along with anybody else that purchased one from Sprint) having with my new S*** is not gonna get fixed til Samsung fixes*updates some sort of code. I've had this brand new S*** that I have not been able to get the right connections

GetHuman-sokysoky's customer service issue with Samsung from April 2019

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Considering I paid almost $**** for a product that isn't working I need either Samsung to get me a new phone that works with my carrier or refund my money to my cell phone carrier so I can get an iPhone or any other phone that will work ... I have been a long time customer with Sprint and Samsung phones but recently have been very disappointed with my new Galaxy s** plus that I purchased over a month ago. My new phone has been in and out of connectivity and is always on roaming. I've taken phone back several times to the sprint store I had purchased it from and they said there was nothing they could do for me because it was an issue with the Samsung product and not actual carrier service. Please get back to me asap on regarding how I can get a phone that works.**Somalila Sok
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Samsung

SAMSUNG S** PLUS
Customer service issue
Reported by GetHuman-sokysoky
Apr 24th, 2019 - a mon ago
I have an issue with Samsung too
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GetHuman-sokysoky started working on this issue
Apr 24th 4:05pm
GetHuman-sokysoky indicated the issue is not fixed yet.
Apr 25th 3:25pm
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Apr 25th 3:25pm
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Apr 27th 7:27pm
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Apr 27th 7:32pm
GetHuman-sokysoky indicated the issue is not fixed yet.
Apr 27th 7:43pm