Samsung Galaxy S*** **I have a legal issue and I need an address for my attorney to sen...

GetHuman-gbchavis's customer service issue with Samsung from April 2019

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The issue in GetHuman-gbchavis's own words
Samsung Galaxy S*** **I have a legal issue and I need an address for my attorney to send because your customer service department is accusing me of stealing a phone that I sent back. The phone was sent to the Trade-In center, Forth Worth, TX, delivered on ********* at *:**pm and was signed by JMATT. The Trade-in department is lying stating I sent an empty box so I have documentation that my attorney needs to submit. I have recorded conversations with your customer service department where they have changed their comments each time I've called. I asked them to give me the address for my attorney and they said they cannot give out the address, I would need to look it up online.**I want this cleared up and all charges removed from my Samsung Financing account.
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Samsung

Customer service issue
Reported by GetHuman-gbchavis
Apr 23rd, 2019 - 6 mons ago
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GetHuman-gbchavis started working on this issue
Apr 23rd 2:16pm