EVEN THOUGH SAMSUNG SAID IT HAS BEEN RESOLVED, THEY ARE LYING - THIS ISSUE HAS NOT BEEN RESOLVED
GetHuman-gbchavis's customer service issue with Samsung from April 2019
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The issue in GetHuman-gbchavis's own words
DON'T PAY ATTENTION TO THE GREEN CHECK "FIXED." SAMSUNG IS LYING, THE PROBLEM HAS NOT BEEN RESOLVED.**I have a legal issue and I need an address for my attorney to send because your customer service department is accusing me of stealing a phone that I sent back. The phone was sent to the Trade-In center, Forth Worth, TX, delivered on ********* at *:**pm and was signed by JMATT. The Trade-in department is lying stating I sent an empty box so I have documentation that my attorney needs to submit. I have recorded conversations with your customer service department where they have changed their comments each time I've called. I asked them to give me the address for my attorney and they said they cannot give out the address, I would need to look it up online.
I WANT THE PERSON FIRED WHO STOLE THE PHONE AND I WANT ALL SAMSUNG FINANCING CLEARED WITH A ZERO BALANCE
NUMEROUS PHONE CALLS, CONTACTED FEDEX TO VERIFY DELIVERY WITH NO RESOLUTION.
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