EVEN THOUGH SAMSUNG SAID IT HAS BEEN RESOLVED, THEY ARE LYING - THIS ISSUE HAS NOT BEEN RESOLVED

GetHuman-gbchavis's customer service issue with Samsung from April 2019

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The issue in GetHuman-gbchavis's own words
DON'T PAY ATTENTION TO THE GREEN CHECK "FIXED." SAMSUNG IS LYING, THE PROBLEM HAS NOT BEEN RESOLVED.**I have a legal issue and I need an address for my attorney to send because your customer service department is accusing me of stealing a phone that I sent back. The phone was sent to the Trade-In center, Forth Worth, TX, delivered on ********* at *:**pm and was signed by JMATT. The Trade-in department is lying stating I sent an empty box so I have documentation that my attorney needs to submit. I have recorded conversations with your customer service department where they have changed their comments each time I've called. I asked them to give me the address for my attorney and they said they cannot give out the address, I would need to look it up online.
I WANT THE PERSON FIRED WHO STOLE THE PHONE AND I WANT ALL SAMSUNG FINANCING CLEARED WITH A ZERO BALANCE
NUMEROUS PHONE CALLS, CONTACTED FEDEX TO VERIFY DELIVERY WITH NO RESOLUTION.
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Samsung

SAMSUNG GALAXY S***
Customer service issue
Reported by GetHuman-gbchavis
Apr 23rd, 2019 - a mon ago
I have an issue with Samsung too
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Seen by 8 customers so far
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Billing address
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Timeline
GetHuman-gbchavis started working on this issue
Apr 23rd 2:14pm
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 6:53am
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 6:54am
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 6:55am
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 2:59pm
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 3:03pm
GetHuman-gbchavis indicated the issue is not fixed yet.
Apr 24th 3:04pm