I have written to your president regarding a vertical brown shadow on the screen of my...

GetHuman1751538's customer service issue with Samsung from December 2018

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The issue in GetHuman1751538's own words
I have written to your president regarding a vertical brown shadow on the screen of my **” SUHD television. The set is two years old exactly and it should be repaired or replaced since it cost almost two thousand dollars. I requested an authorized repair person come out to fix the set but was just informed there are none in my area. I was told I was on my own to resolve this issue which is unacceptable and certainly poor customer service. I simply want a replacement or have this set fixed.
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Samsung

Customer service issue
Reported by GetHuman1751538
Dec 13th, 2018 - 10 mons ago
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Timeline
GetHuman1751538 started working on this issue
Dec 13th, 2018 4:02pm