The header on the page I am on is titled "Get Human" implying a human will be helping m...
GetHuman2957350's customer service issue with Sam's Club from May 2019
Help with my Sam's Club issue
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The issue in GetHuman2957350's own words
Use the *** dollar gift card I purchased ... The header on the page I am on is titled "Get Human" implying a human will be helping me. *I purchased a *** dollar gift card a week ago. When the card arrived, I gave it to the School as a donation for a Unified Champion School event tomorrow. UCS is a Special Olympics Program. The school employee took the card to the store and went shopping. She tried to check out and was told the card needed to be activated. They called me and I followed the instructions to activate the card. I was unable to do so. I called the store and spoke to a young lady who was very anxious to help me. The woman trying to shop was standing in front of her and she was on the phone to the Main Office at the same time. In spite of the fact that I sent the receipt from Sams showing that I paid *** dollars for the card. The young lady said that she was going to "file an incident report". I explained that the shopping needed to be completed tonight for the event tomorrow. She was unable to do anything for me. I asked to speak to the store manager and was connected to an assistant manager. What a PR nightmare for the store. She is a disaster, basically telling me that the receipt I received from the store "was not an indication that I had paid for the card." I explained that the event was tomorrow and that we needed the supplies. She told me that she was unable to "just let the items walk out of her store with no proof " that I had paid for the gift card. I have written this entire post while on hold after calling the online help desk. This is an embarrassment for the entire Sams Organization.
The assistant manager told me it wasn't her problem because online Sams and her store are two different entities.... and that is why a SAMS CLUB RECEIPT was not proof that I had paid for the card.
Sams could make this right by donating the supplies they would not let us purchase after paying $***.**
I do all my work shopping at Sams and have for the ** years I have been employed by Special Olympics Texas. The greater fort worth area has more than **** athletes
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