The header on the page I am on is titled "Get Human" implying a human will be helping m...

GetHuman2957350's customer service issue with Sam's Club from May 2019

Help with my Sam's Club issue
First: share to improve GetHuman2957350's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2957350 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman2957350's own words
Use the *** dollar gift card I purchased ... The header on the page I am on is titled "Get Human" implying a human will be helping me. *I purchased a *** dollar gift card a week ago. When the card arrived, I gave it to the School as a donation for a Unified Champion School event tomorrow. UCS is a Special Olympics Program. The school employee took the card to the store and went shopping. She tried to check out and was told the card needed to be activated. They called me and I followed the instructions to activate the card. I was unable to do so. I called the store and spoke to a young lady who was very anxious to help me. The woman trying to shop was standing in front of her and she was on the phone to the Main Office at the same time. In spite of the fact that I sent the receipt from Sams showing that I paid *** dollars for the card. The young lady said that she was going to "file an incident report". I explained that the shopping needed to be completed tonight for the event tomorrow. She was unable to do anything for me. I asked to speak to the store manager and was connected to an assistant manager. What a PR nightmare for the store. She is a disaster, basically telling me that the receipt I received from the store "was not an indication that I had paid for the card." I explained that the event was tomorrow and that we needed the supplies. She told me that she was unable to "just let the items walk out of her store with no proof " that I had paid for the gift card. I have written this entire post while on hold after calling the online help desk. This is an embarrassment for the entire Sams Organization.
The assistant manager told me it wasn't her problem because online Sams and her store are two different entities.... and that is why a SAMS CLUB RECEIPT was not proof that I had paid for the card.
Sams could make this right by donating the supplies they would not let us purchase after paying $***.**
I do all my work shopping at Sams and have for the ** years I have been employed by Special Olympics Texas. The greater fort worth area has more than **** athletes
I have an issue with Sam's Club too
How GetHuman2957350 fixed the problem
We are waiting for GetHuman2957350 to fix the problem and share the solution with the rest of us customers.
Please help with my Sam's Club issue
Do you have a customer issue as well?
We can help you get Sam's Club's attention and get better help faster. Tap below to get started.
Having Sam's Club issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है

Sam's Club

a Sams Club Gift Card
Customer service issue
Reported by GetHuman2957350
May 21st, 2019 - a mon ago
I have an issue with Sam's Club too
Not resolved
Seen by 13 customers so far
Similar issue to 2944 others
0 customers following this
Timeline
GetHuman2957350 started working on this issue
May 21st 1:24am
GetHuman2957350 indicated the issue is not fixed yet.
May 21st 12:12pm
GetHuman2957350 indicated the issue is not fixed yet.
May 21st 12:23pm
GetHuman2957350 indicated the issue is not fixed yet.
May 21st 12:28pm
GetHuman2957350 indicated the issue is not fixed yet.
May 21st 9:00pm