I upgraded my safelink phone that I bought of SafeLink do I use the old sim card in new phone

GetHuman2839507's customer service issue with SafeLink from April 2019

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The issue in GetHuman2839507's own words
The problem: I upgraded my safelink phone that I bought of SafeLink do I use the old sim card in new phone
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SafeLink

Customer service issue
Reported by GetHuman2839507
Apr 30th, 2019 - 3 mons ago
I have an issue with SafeLink too
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Seen by 4 customers so far
Similar issue to 14830 others
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Timeline
GetHuman2839507 started working on this issue
Apr 30th 9:12pm