Ryanair Customer Service Issues

I was very upset with today's flight from Ciampino Airport in Rome to Edinburgh this morning. When I arrived to check in at the counter, I was informed that I had not checked in online prior and was required to pay 50 Euros per person to obtain our boarding passes for a total charge of [redacted] Euros for my group of 4. I had to wait in one line for 45 minutes, then go to a different location to pay and return to get our boarding passes, leading to an additional 30-minute wait. This caused me to almost miss my flight and resulted in a highly stressful situation. I am requesting a full refund as I was not informed through any emails or documents about the online check-in requirement. The clerk could not provide any evidence regarding this policy, and the lack of communication left me with no other option but to pay. This experience was the worst I have encountered while traveling due to the unexpected expenses and stress caused to both my family and other passengers. I urge you to address this issue to prevent similar incidents for future travelers. Thank you.

On June 11, my flight from Marco Polo Venice to Southend London was delayed for 45 minutes, causing me to incur extra costs for a bus ticket to Bristol as I missed my train connection. It took some time for me to figure out an alternative route and transportation to reach my final destination. I believe it would be reasonable to request a refund of £22 for the missed train ticket to Bristol due to the delayed flight and the tight connection time between the airport and the train station. I appreciate your understanding and hope for a fair resolution. Regards, Tina.

Upon our arrival in Dublin from Frankfurt on Sunday evening, our luggage was missing. After informing Ryanair at the information center, we were informed that there were no bags left from our flight and that they would provide us with an update. Despite daily calls since Sunday, it's now Wednesday and we are still without our belongings. The airline mentioned the possibility that our bags might be in Germany, but there has been no new information on their whereabouts. Our attempts to contact both Ryanair in Germany and individuals in Frankfurt have been unsuccessful. Today, after numerous attempts to reach Ryanair in Dublin, they have not picked up the phone. Our file reference is DUBFR64871, and we are hoping for a resolution soon as we have been without our clothes for three days in Dublin.

I made a reservation with Ryanair for my spouse from Pisa to Liverpool round trip. When I entered her name, an error message flashed briefly saying "details invalid." I was unable to correct this as it disappeared quickly. After completing the booking, I realized my wife's passport was renewed in September, but her last Ryanair flight was in April. We tried to fix this, but the instructions required setting up a profile with her details, which is not helpful as we've already paid for the non-refundable flight. Are the correct details necessary for the booking?

I bought return National Express tickets from Luton to Finchley Road, London, on Friday, May 17, [redacted]. A technical issue occurred during payment, and the site shut down before I could print my ticket. With limited time on a library computer, I was unable to access my email to retrieve the ticket at Luton. The system requested a code sent to my phone for verification, but I had only provided a landline number. I had to buy new return tickets for £17.80 with Ticket number UX519267. I also spent £5 on phone calls to resolve the issue. I prefer dealing with humans over machines any day. I am seeking a refund for the duplicate tickets purchased.

Hello, I am writing to seek assistance regarding a booking issue. My wife and I, under reference A1R1UJ, had originally booked for a trip from Dub to Munich on June 20th in the afternoon, returning on July 10th, [redacted] on a PM flight at around 9 PM. Due to a schedule change, our outbound flight was adjusted to an early morning departure, to which we accepted the refund option as it did not suit us. However, upon attempting to check-in now, I noticed that our return flight from Munich to Dublin is also showing as early morning, which is not correct. I have written confirmation from your reservation section stating the PM flight for the return journey. I am scheduled to travel on June 20th, so I kindly request urgent correction of this matter for our upcoming trip. Thank you. Best, Paul MacCarthy

We encountered numerous problems with recent Ryanair bookings. My husband, T, had to change his flight from TYE92E on 14/06 to 20/06 due to a medical emergency that required hospitalization on 10/06 and surgery on 11/06. He was discharged on 13/06 with a travel ban of at least 5 days due to health risks. I tried to change the flight on 13/06 but was unsuccessful after being transferred between different services without receiving any assistance. Despite submitting a request with a valid medical certificate on 14/06, Ryanair customer service was unable to rebook the flight as my husband had already checked in and could not provide a refund, as they claimed the request was late. Now we need to change the name on the reservation from Nora to Stanimir Ovcharov to match the credit card used without incurring additional fees. We hope for your assistance in resolving these issues.

I am seeking confirmation for the cancellation of our Ryanair Flight EZ7DMM and a full refund. After three chats with support, I have yet to receive confirmation. I contacted your helpline to cancel this flight as it departs nine hours later than we require, which is highly inconvenient for us. The representative assured me that the trip was canceled and a refund of $[redacted] is being processed. I would appreciate it if you could confirm these details for me. Thank you. - D.S. & D.B.

After a long flight from Calgary, we had an emergency in Ireland and queued up for the flight to Cork from Gatwick. There was only one person working, which caused significant delays. Unfortunately, we were unable to check in or receive boarding passes as we had booked through a third party. Despite our efforts the day before, we couldn't print our passes. We were directed elsewhere and had to pay €[redacted] to Ryanair. On the return journey, I had to arrive at the airport three hours early to sort out the issue. The staff member I spoke with mentioned not booking through a third party again. I attempted to contact Ryanair for a refund but was on hold for an extended period and had to disconnect. I am hoping to receive a refund for the flight and the additional expenses incurred. Reservation #BTUMJV.

I frequently fly from London Stansted to Marco Polo Venice at different times of the day. Only the 6.20 AM flight reliably departs on time. The delays on all other flights by at least 30 minutes are frustrating. During my flight on Thursday, May 20th, I asked the flight staff for a magazine to view food options, but the trolley passed before I received one, leaving me with limited choices and unhelpful staff. Currently, I am waiting for flight FRO795 scheduled for 14.05, which is already delayed to 14.37, affecting my workday. It seems baggage checks should be a priority to speed up boarding. Implementing a policy where all items go into the hold, except for a handbag, could expedite the process, potentially reducing delays and ensuring on-time departures. I hope these concerns will be addressed promptly.

Hello, I encountered an issue with the Ryanair app when trying to purchase extra hand luggage. Upon clicking the button to add the bag, an error popup appeared, preventing me from successfully adding the bag. Despite multiple attempts, the app continued to show the error and charged me for the big bag each time. I intended to only purchase the hand luggage, so I kindly request a refund for the overcharged amount, which is approximately 90 EUR. Flight Information: Passenger 1: Jelena Sangarelo Passenger 2: Ivan Sangarelo Flight #: FR8830 Reservation #: W41WJJ Hand luggage sent to Venice Treviso with the following reference numbers: #[redacted] and #[redacted], totaling 21.5kg. Contact: +[redacted] 99 [redacted] [redacted] (phone) Email: [redacted] Best regards, Jelena

Hello, My flight reference is A8F8VK. I recently made a booking error by departing from the wrong airport when going to Tenerife and coming back. I have tried reaching out for support with no success. The flights I intended were departing from Venice Treviso to Tenerife South on 29.7.[redacted] and returning from Tenerife South to Venice Treviso on 19.8.[redacted], but I accidentally booked the opposite. Now, to correct this mistake, the airline is asking for [redacted] euros, which I cannot afford after paying for my accommodations in Tenerife. I made a technical error, not a change of plans, and it is crucial for me to make this correction without incurring such a high penalty. I hope for your understanding and assistance in resolving this issue before I lose the opportunity to take my 12-year-old son to Tenerife.

Our flight from Madrid to Bucharest for 4 people with reservation code V9PURE was rescheduled from September 20, [redacted], to September 21, [redacted]. I requested the accommodation for September 20, [redacted], along with meals and transportation, as advised by a consultant from Ryanair. The response I received to my complaint was as follows: "Dear Mr. Dicu, Thank you for your recent correspondence dated July 3, [redacted]. While we understand your perspective, we regret to inform you that our stance remains unchanged. We acknowledge your disappointment regarding the change; however, please be aware that we did forewarn you at the time of booking that a rescheduling might occur. We apologize for any inconvenience caused by this adjustment. Regrettably, we are unable to cover your hotel expenses as a result of this change in schedule. We apologize for not being able to provide further assistance on this issue. Yours sincerely, A. Balogh (Ryanair)"

I recently had a frustrating experience while traveling from Aix en Provence to London Luton for work. Despite paying extra for cargo, I ran into issues at the airport while trying to bring my hair styling products onboard. The lack of clear directions and assistance led to confusion and stress. Despite arriving well before my flight, I struggled to drop off my bag in the designated area and ended up missing important items worth over £[redacted]. The unhelpful staff and lack of guidance during security and check-in processes made the situation even more challenging. I had to leave behind my products and rush to catch my flight on time, only to find out later that my bag had been accepted without them. This ordeal caused me to reorder everything upon reaching London, impacting my work schedule.

This evening, I mistakenly booked my daughter's flight for July 10 instead of July 11. We are scheduled to arrive in Dublin on a British Airways flight at 11:35 on July 10 and planned to take your flight to Newcastle on the morning of the 11th. I have separate reservations: hers is under P4QCQJ and mine is under L88R9K. I have been trying to contact you regarding this error, but have had no success with the phone numbers provided and the chatbot was not helpful. The booking confirmation stated that changes can be made within 48 hours of booking. Please assist me in correcting this as soon as possible. You can reach me at 1-[redacted] or email me at [redacted]

I am reaching out regarding the Travel Credit mentioned in the letter from A.E.Sheta at Ryanair. The Travel Credit of [redacted].17 EUR has been processed for confirmation number XPU85B. The credit can be used towards future Ryanair flights, including fare, taxes, fees, and charges, within 12 months from the date of the email. It cannot be used for car hire, insurance, or hotel accommodation. Contact Ryanair's Reservations Department to redeem the Travel Credit, quoting confirmation number XPU85B. The credit cannot be used on the website directly but can be applied through the Call Centre. Thank you for your attention. Best regards, Mr Rahelic

I need to book a return flight to Stansted for a person with a disability who I will be traveling with. I have a few questions. When I book, should I tick the special needs option? If I do this, will there be someone to assist the person onto the plane, and am I allowed to accompany her? She is a lady of 90 years. Should I book priority and select seats, or will the assistant take care of this? Will there be someone at Stansted to assist her with a wheelchair? I will be traveling from Knock. Can I speak with someone at Knock Airport regarding this matter?

Dear Sirs, I had planned a vacation to Mykonos in August but due to recently discovering my pregnancy, I am unable to travel and my doctor advised against it. I booked tickets for August 1st to 6th from Paphos to Mykonos. Please advise on the refund process considering the unforeseen pregnancy. I can provide a letter from my doctor if needed. If a refund is not possible, please suggest alternative solutions such as transferring the tickets for next year. Thank you for understanding. Best regards, Argyro Christofi

My two sons just called me from their trip from Amsterdam to Naples, Italy. Their flight F2V6F2 was scheduled to depart at 10:05 am. They arrived at the airport on time but had to queue for an extended period. Surprisingly, they were then directed to another line to buy a 55 euro check-in voucher, which was issued at 9:30 am. After obtaining the voucher, they returned to the line only to find out at 9:35 am that the gate had closed. Missing their flight was unexpected after purchasing the voucher. With RyanAir's next flight in two days, they had to book alternative flights for 7:00 pm with another airline, causing them to miss their ferry connection on the other end. This has been a significant disappointment for the boys after saving up for this trip for months. Your assistance in this matter would be greatly appreciated. Thank you. Graeme R. & Maxwell R.

I had to confirm my flight two hours before leaving Athens airport for Stansted, London. Despite multiple attempts, I was told it was "too early." I waited until the two-hour mark and tried again, only to be told it was now "too late" and I had to pay a [redacted] euro late fee at the desk. They directed me to address all complaints with the company directly. The booking I'm concerned about is my return flight, attached here. I am requesting a refund and am considering writing a negative review. Thank you, Lynda.