QuickBooks Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about QuickBooks customer service, archive #1. It includes a selection of 20 issue(s) reported February 19, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am encountering issues sending email statements and invoices from QuickBooks Premier Professional Services Edition [redacted]. Despite ensuring that my email address and password are accurate, using the server name "smtp.gmail.com" with Port [redacted], and enabling "Allow less secure apps" in my Gmail settings, I am repeatedly prompted to verify my credentials when attempting to send emails from QuickBooks. Moreover, I have received a notification from Google stating that access has been blocked due to the app not meeting modern security standards. Can anyone provide assistance, suggest a patch, or clarify the situation?
Reported by GetHuman-skipmetc on Friday, February 19, 2016 4:53 PM
It seems that with the bank feed, transactions need to be uploaded individually with income/expense classification provided each time. Once you classify a vendor transaction in QuickBooks (QB), it may not automatically recognize and classify future transactions from the same vendor. If you set up vendors in QB matching how your bank identifies them, QB may not automatically categorize and post transactions from those vendors. In cases where the bank feed abbreviates vendor names differently, like Abercrombie to Abercrm, it's not clear if QB offers a way to map them as the same vendor.
Reported by GetHuman-acreditu on Friday, October 28, 2016 2:09 PM
I signed up for an account with a one-year paid subscription, but I cannot edit any settings. A message at the top states that my trial or subscription has ended. An Intuit Agent informed me that my account has a one-year subscription, but I am unable to access any features. I have been trying to resolve this issue since yesterday and need assistance.
Reported by GetHuman858454 on Saturday, July 7, 2018 5:48 PM
1. Compramos QuickBooks Online en la versión de Estados Unidos por error y deseamos cambiarlo a la versión internacional para utilizarlo en español. 2. Al exportar los datos desde QuickBooks Desktop, cada factura del cliente tenía una cuenta independiente en el catálogo. Sin embargo, en QuickBooks Online no cuentan con esta opción, lo que ha provocado que todas las facturas registradas se agrupen bajo una sola cuenta de cliente. Necesito una solución a este problema, ya que el Balance General no muestra la información de forma correcta. 3. Si pudiera exportar los datos a QuickBooks Desktop de nuevo, podría configurar todas las facturas con una única cuenta en el catálogo de clientes. Sin embargo, al intentar exportar, aparece un mensaje indicando que esta función solo está disponible para EE. UU. Agradezco de antemano la asistencia que puedan brindarme.
Reported by GetHuman-qboficin on Wednesday, July 25, 2018 8:06 PM
I have some questions regarding my chart of accounts and need a screen share to compare my old accounts with the new ones. I also faced an issue where the help button did not work on my account page. I am interested in having two separate running totals for my cash balance - a parent total and two sub-account totals. This setup would allow me to instantly see if the totals match the bank balance without having to manually calculate the sum. Is it possible to set up the cash balance this way?
Reported by GetHuman1004652 on Friday, August 17, 2018 5:07 PM
I forgot the password for my Wuokvooks account. After struggling to log in, I mistakenly created a new account using my old email. A week later, I realized my error and returned to my original account, where I usually reviewed transactions and mileage monthly. Now, I am unable to log in with my Gmail account, as Quickbooks doesn't recognize it, only my old email which is missing transactions from the past 11 months. I need help transferring all transactions from the Hotmail account to the Gmail one. My Hotmail email is [redacted], and my original Quickbooks setup was with [redacted] I used to pay $11.99 per month, and I suspect the issue arose when the trial for the Hotmail account ended. Assistance is greatly appreciated.
Reported by GetHuman-abcdbagb on Friday, September 14, 2018 3:17 PM
I have been spending over an hour on the phone trying to resolve an issue with Intuit Payment Solutions. Despite not using their services for many years, funds have been continuously withdrawn from my closed bank account. Charges dating back to July [redacted], varying from $19.95 to $45 have been deducted without my authorization, causing multiple overdraft fees. The ID# linked to these deductions is [redacted][redacted] under the company name Darby Design Group. I previously used Quickbooks Online and Desktop versions but have since switched to Ivy software. I urgently need these unauthorized charges refunded and request immediate assistance to address this matter. You can reach me at [redacted].
Reported by GetHuman1574655 on Friday, November 16, 2018 10:41 PM
I have recently purchased QuickBooks Online and registered with the username "phlowen" and password "AmberIA80". I entered the company name as "ACall Property Care Services, LLC" and watched a few training videos. When I tried to access my account on my iPad, I had some internet connectivity problems. I eventually received a new password on my iMac, but when I tried to log in on the iPad using the email "[redacted]", I received an error message stating that my account could not be located. I received multiple text login codes, but now I am unable to access my account on the iMac or the iPad using any username. I need advice on what to do next.
Reported by GetHuman-phlowen on Monday, December 3, 2018 10:29 PM
I have a QuickBooks Essentials Online account for TboxTour LLC. I recently added a new admin user, Joe Donohue, ([redacted]), and invited him to activate his account. However, when Joe tries to sign in, he receives an error message stating that there is no QuickBooks online company associated with his email. Joe would be the third user on the TboxTour company account, so he should be able to be added under my QuickBooks Essentials subscription. Please advise on how to resolve this issue. Thank you.
Reported by GetHuman-skipc on Wednesday, January 9, 2019 4:51 PM
Last year my old computer crashed, and I had Geek Squad back up my files on a flash drive. I recently got a new computer and transferred all the data from the flash drive. Now, my bookkeeper is having trouble finding the backup files and QuickBooks Pro [redacted] software. We are only able to open text files using Notepad. Despite trying to recover files from the File menu, nothing shows up. We didn't make a formal QuickBooks backup before the old computer failed. I can locate the files through a search but can't open anything besides text files. Additionally, I found an "accountants" file. Even after seeking help from Geek Squad again, we are still unable to access the files. I can provide images of the files if needed. Thank you for your assistance.
Reported by GetHuman-cbinaley on Thursday, February 21, 2019 4:11 PM
I have QuickBooks Premier Edition [redacted], and I am facing issues with corrupted transactions in QuickBooks. When I check the "last modified date" column, it displays "In Version 2.0," and these transactions appear duplicated. It seems that for each transaction I enter, the system generates one debited entry and two credited entries, causing my Trial Balance not to balance. When I attempt to delete these transactions, QuickBooks restarts, and the transaction remains undeleted. I seek advice on the available options to correct or delete these problematic transactions.
Reported by GetHuman-reshaniw on Friday, February 22, 2019 7:30 AM
1. We are currently using the Revel USA version and subscribed to QuickBooks US version. 2. We are looking to remove tax expense/tax liability from our systems (Revel and QuickBooks) as income tax is not applicable in Saudi Arabia, only VAT. 3. I would like information on handling credit sales, credit expenses, Account Receivables, and Account Payables in Revel. Can Revel be used for cash transactions and QuickBooks for credit transactions, rent, payroll, insurance, etc.? 4. We need to ensure that VAT is activated in both QuickBooks and Revel for sales and expenses. The VAT rate is 5%, where Net VAT payable is calculated as (5% x Sales) - (5% x Expenses). Thank you. - Julieth
Reported by GetHuman2402874 on Friday, March 8, 2019 2:03 PM
1. We are using the Revel USA version and are subscribed to the QuickBooks US version. 2. We need to remove tax expense/tax liability from our systems (Revel and QuickBooks) as we do not have income tax in Saudi Arabia, only VAT. 3. We want to know if Revel supports entering credit sales and credit invoices, along with managing Account Receivables and Account Payables. If not, can we use Revel POS for cash transactions and QuickBooks for credit transactions and other expenses like rent, payroll, and insurance? 4. We need to ensure that VAT is enabled in both QuickBooks and Revel for sales and expenses. The VAT rate is 5% for both sales and expenses, with the net payable for VAT calculated as (5% x Sales) - (5% x Expenses).
Reported by GetHuman2402874 on Monday, March 18, 2019 8:54 AM
Hello, I have been a user of your services for about three or four years. However, I recently noticed a charge on my credit card for a renewal this year, even though I have not accessed my account since [redacted] or early [redacted]. I would like to request a refund or some form of compensation for this charge. My mother originally signed me up for the account, so I was unaware of the recent charge. I would appreciate your assistance in resolving this matter. You can reach me at the email address associated with my account, [redacted] The charge in question was $[redacted].95 on 3/4/19. Thank you for your help. Best regards, Joshua Bangma
Reported by GetHuman-joshbang on Sunday, March 31, 2019 10:06 PM
I am using QuickBooks Online for bill entry and payment purposes. I have encountered a glitch with an old billable expense dated 1/27/15 that is preventing me from deactivating several customers. When I try to remove the "billable" checkmark, it redirects me to the bill payment section instead of the actual bill. The amount it references can only be found in the archived history of the entry. I am seeking assistance either in removing the archived history to eliminate the problematic entry or having someone with database access help me uncheck the entry so I can disable the 5 old customers associated with it. I log into QuickBooks with the email [redacted], and our company ID is 1[redacted] [redacted] [redacted]. Kindly contact me using the email provided. If that is not feasible due to the lack of login, please reach out to me via the jcoward email instead.
Reported by GetHuman2661819 on Monday, April 1, 2019 10:01 PM
I have been invited to use QuickBooks Online Plus, but when attempting to log in, I am receiving the message: "Unfortunately, there is no QuickBooks Online company or QuickBooks Accountant account associated with [redacted] Don't worry! Here are a few options: 1. Sign in to QuickBooks Self-Employed 2. Sign up for a free trial of QuickBooks Online Simple Start, Essentials, or Plus 3. Sign up for a QuickBooks Accountant account If you already have a QuickBooks Online company or QB Accountant account, your information may be linked to a different email address or user ID. You can sign in or recover your user ID."
Reported by GetHuman2669125 on Tuesday, April 2, 2019 9:31 PM
I am having trouble logging into my QuickBooks Self-Employed account. After entering my password, it just continues to load indefinitely. I have been waiting for about 10 minutes now. I urgently need to prepare a document for a state audit, but I am unable to do so because the product is not loading and there is no customer support available to assist me. I believe that when a company offers a computer program, they should also provide human support via phone. If the only time I can get phone support is when I am making a purchase, it gives me the impression that the company prioritizes profits over customer satisfaction and usability of their program.
Reported by GetHuman2863183 on Saturday, May 4, 2019 4:00 PM
Hello, I am a business owner running an accounting and tax consultancy company based in the UAE. I have been researching software options for my business, and after considering various choices on social media, I am interested in Quickbooks. However, I am uncertain about whether I should opt for Quickbooks Desktop or Quickbooks Online. After conducting research on both, it seems that Quickbooks aligns well with my business needs. To provide you with context, the primary features I require in the software include managing client data, tracking expenses, and generating financial reports. I observed that the online version facilitates bank payments and basic expense and payment management features. In terms of accounting functionality, could you advise me on whether Quickbooks Desktop or Quickbooks Online would be more suitable for my needs? Your insights would be greatly appreciated. I look forward to your prompt reply. Best regards.
Reported by GetHuman2889343 on Wednesday, May 8, 2019 9:54 PM
I attempted to update my QuickBooks software due to glitches preventing me from working. A small error box displayed on the screen, prompting me to enter an error code ([redacted]) on a provided link for assistance. Unfortunately, upon following the instructions, the page was no longer available. Being reliant on QuickBooks for my business, resolving this issue through the update is crucial to me.
Reported by GetHuman-hivoltse on Thursday, May 9, 2019 4:58 PM
I had issues setting up my online account back in March. I was persuaded to close my existing account and open a new one, but the new account charged me significantly more than the initial agreed-upon price. Consequently, I currently have no account and will be unable to process payroll once my desktop subscription expires in 3 weeks. I am deeply disappointed and frustrated after spending over 3 hours on the phone only to be informed that I have to pay the new rates rather than the original rate from less than 2 months ago. Due to this, I have decided to cancel all my subscriptions out of sheer frustration. If a satisfactory resolution is not provided, we intend to switch away from QuickBooks to another suitable alternative.
Reported by GetHuman2902520 on Saturday, May 11, 2019 12:29 AM

Help me with my QuickBooks issue

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