On Wednesday Feb. **th of this year a bundled reservation was made by my brother at the...

GetHuman-jhstarz's customer service issue with Quality Inn from March 2019

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On Wednesday Feb. **th of this year a bundled reservation was made by my brother at the Wilmington, N.C. location, for * rooms. My wife and I arrived first and was checked into room ***. We were in town for our sisters funeral. On Thursday morning we checked out and went to the funeral.**Later that day when we stopped in Richmond ,Va. for the night I discovered that a pair of my shoes had been left in room *** by accident. I immediately called the hotel and inquired about my shoes only to be told we haven’t found anything in that room. At *:** my brother texted me that the hotel had contacted him that shoes were found in rm. ***. I called them back that day,******* and spoke to the afternoon male clerk at the counter and explained the situation to him. I ask if they would mail the shoes to me and I would pay the additional fees required. I gave him my mailing address and he said he had to speak to the manager.**As I had heard nothing I called the hotel again this morning, ****** and spoke with the clerk and she told me to call back in an hour as the manager was not there. After about an hour and a half I called back and was told the manager had stepped off the property. She also told me she had seen the shoes that I mistakenly left on a desk in the office. When she looked this morning they were not there. She took my contact info and said the manager would call me when he returned shortly. It is now going on * hours after my last call and no contact as of yet. If the shoes were just cheap ones it would be no great loss but they were Red Wing Irish Setters that I paid about ***.** dollars for and they were in very good shape still. I would hope this situation can come to an agreeable conclusion.**I am resorting to contacting you as I have not had any luck with contacting the staff at the hotel with any positive outcome to this situation .**If I can provide any further info feel free to contact me at :*-***-***-**** .My mailing address it : John Holloway **** Maple Ave. Elsmere Gardens Elsmere ,De. *****.
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Quality Inn

Customer service issue
Reported by GetHuman-jhstarz
Mar 2nd, 2019 - 5 mons ago
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GetHuman-jhstarz started working on this issue
Mar 2nd 2:30pm
GetHuman-jhstarz indicated the issue is not fixed yet.
Mar 2nd 2:32pm